Technical Field Specialist

About the Role

Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Key Responsibilities

• Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
• Track inventory and stage equipment for upcoming field sessions

Field Sessions (In the Vehicle):

• Travel to designated locations and transport modes (cars, buses, trains, planes)
• Run ~90 minute test sessions on mobile/wearable tech in motion
• Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
• Capture logs, escalate defects, and keep operations running smoothly

Post-Test Wrap-Up:

• Verify that collected data has synced with backend systems
• Produce session documentation: results, app issues, logs, and downtime
• Suggest improvements to testing workflows

Requirements

• Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
• At least 1 year of QA testing or support experience with mobile apps/devices
• Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
• Excellent written and verbal communication—able to collaborate with cross-functional teams
• Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
• High responsibility, flexibility, confidentiality mindset, and strong interest in tech
• Clean driving record and criminal background

Why Join?

• Work on the cutting edge of mobile and location-based tech
• Gain diverse field experience across different transport modes
• Collaborate with industry-leading engineers and project managers