Software Engineer, Voice Agents

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”

About the Role

Health system call centers can't keep up with patient demand. 85% of patients who can't get through never call back. They go elsewhere, and appointments that should have been booked never are.

We're building AI Voice Agents that pick up every call and handle the full conversation: scheduling, rescheduling, cancellations, confirmations, FAQs, and intake. They work by integrating directly with the EHR and telephony stack in real time.

We're hiring a Software Engineer to build the systems these agents run on: the voice pipelines, EHR integrations, and services that take a call from "hello" to a booked appointment. It's a mid-level role on a small team that ships every day, with a lot of room to grow into harder problems.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Build backend services in Python that power real-time voice agents: call orchestration, conversation state, tool execution, and EHR write-back.
• Contribute to low-latency pipelines connecting telephony, ASR, LLMs, and TTS into a single conversational loop.
• Integrate with healthcare systems (like Epic, Cerner, athena, and others) for scheduling, eligibility, and intake.
• Collaborate with senior engineers to design APIs, data models, and event-driven workflows.
• Partner with AI, product, and operations to ship features patient access teams actually use.
• Own the quality of what you ship: latency, reliability, observability, and release readiness.

What You Have

• 2–4 years of backend software experience, primarily in Python.
• Experience shipping production services, APIs, and data models.
• An intuition for how people interact with automated assistants through voice and text, where the rules are different than icons and buttons.
• Comfort with async, event-driven, or real-time systems (or excitement to grow into them).
• Strong fundamentals in testing, LLM evaluation, observability, and reliability.
• A patient centered mindset. You design for the person on the other end of the line, not just the metrics.
• Bias for action and an ownership mindset.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.