Technical Program Manager, AI & Cloud Efficiency

About Glean:

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is looking for a Technical Program Manager, AI & Cloud Efficiency to provide end-to-end oversight of these initiatives: maintain the portfolio, set priorities, drive the operating cadence, unblock owners, and ensure savings land. Glean delivers AI at enterprise scale across a deliberately open, provider-neutral stack. This breadth necessitates numerous efficiency initiatives running in parallel across engineering — token yield, compute right-sizing, LLM Gateway quotas, provider commitments to name a few.

You will:

• Drive Cloud and AI/LLM efficiency
• Own a single, prioritised source of truth for all cost initiatives and drive them to measurable efficiency and margin gains.
• Pressure-test savings claims: verify realised vs. projected savings post-launch, and prevent silent cost regressions from eroding prior wins
• Build cost-attribution discipline: per-service, per-team, per-customer, per-feature tagging and allocation so every dollar has an owner
• Oversee LLM spend across providers: procurement and commitment sizing
• Govern internal AI tooling spend with per-user visibility, quotas, and value assessment
• Build the observability & automation layer
• Treat cost like production telemetry: real-time cost attribution, anomaly detection, alerting, and automated triage
• Automate the toil: cost-triage agents, regression detection, and self-serve attribution so the program scales

About you:

• Deep, hands-on understanding of cloud infrastructure and AI/LLM economics
• Proficient in driving efficiency, capacity, or FinOps-adjacent programs
• Eng operations instincts: you think in SLOs, error budgets, telemetry, and postmortems, and you apply that discipline to spend
• Strong SQL and data skills; you can query BigQuery, build a Sigma workbook, and model a scenario

Location:

• This role is hybrid (3 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

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AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.

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