Associate System Administrator

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

What You’ll Do

• Respond to common user questions and provide clear, accurate information about available IT services.
• Communicate with users regarding the status, progress, and resolution of reported issues.
• Troubleshoot and resolve routine hardware, software, network, VPN, and endpoint incidents using established procedures and tools.
• Escalate issues that require additional technical expertise or authorization.
• Report the status of assigned tasks and communicate risks or impediments promptly.
• Create, update, and maintain tickets, task hierarchies, and related links in Jira.
• Perform assigned tasks under direct supervision and participate in required team meetings.
• Contribute to technical discussions and communicate effectively with team members and internal stakeholders.
• Update hardware and software inventories, standard records, operational lists, and supporting documentation.
• Perform routine system-administration procedures using documented instructions or guidance from experienced System Administrators.
• Deploy, configure, and troubleshoot required endpoint agents and corporate applications.
• Support endpoint updates, configurations, and basic security controls.
• Assist with hardware and software tracking for employee workstations.
• Follow Exadel’s information-security requirements and report suspected security incidents promptly.
• Adhere to all organizational policies, procedures, and technical standards.
• Continuously develop your technical knowledge and professional capabilities.

What You Bring

• Basic practical knowledge of Windows, Linux, or macOS.
• Familiarity with endpoint software deployment, system configuration, operating-system updates, and basic troubleshooting.
• Ability to use command-line utilities and system or event logs to investigate common issues.
• Basic understanding of TCP/IP networking concepts.
• Familiarity with DNS concepts, including record types, recursive resolution, caching, and manual queries.
• Basic understanding of DHCP and firewall functionality.
• Ability to use diagnostic tools such as Ping and Traceroute.
• Ability to configure and troubleshoot basic OpenVPN connections on endpoint devices.
• Ability to identify and diagnose common issues affecting laptops and office peripherals, including printers.
• Ability to distinguish between hardware-related and software-related problems.
• Practical knowledge of common applications and systems used by end users.
• Ability to quickly learn new systems, operational procedures, and support guidelines.
• Understanding of information-security fundamentals and the importance of following corporate security policies.
• Familiarity with deploying, configuring, and troubleshooting corporate antivirus software.
• Basic knowledge of centralized endpoint-management tools, preferably Endpoint Central.
• Familiarity with hardware and software asset tracking.
• Strong customer-service, communication, teamwork, and problem-solving skills.
• Ability to follow established instructions, document work accurately, and escalate issues appropriately.
• A proactive approach to learning and developing technical skills.

English level

Upper-Intermediate

Work Type: Hybrid

Location: São Paulo, Brazil

Legal & Hiring Information

• Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
• Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
• Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
• Compensation details are shared with candidates at the early stage of the recruitment process.
• The offer is not binding until a signed contract is in place.

Your Benefits at Exadel

Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.

• International projects
• In-office, hybrid, or remote flexibility
• Medical healthcare
• Recognition program
• Ongoing learning & reimbursement
• Well-being program
• Team events & local benefits
• Sports compensation
• Referral bonuses
• Top-tier equipment provision