Senior Manager, Solution Engineering - DocV

About the Role

DocV Solution Engineering is part of the Product Engineering organization and plays a critical role in accelerating customer adoption, enabling the field, and improving system reliability. We are seeking a Senior Manager to lead the DocV Solution Engineering team and partner closely with Customer Success, Commercial, Product, and Engineering teams.

This role focuses on short-term, high-impact technical work that enables revenue, accelerates rollout of new DocV features, and improves platform stability—while core backend and frontend teams remain focused on long-term product roadmap delivery.

What You’ll Do

• Build and lead a Solution Engineering team embedded within Product Engineering.
• Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes.
• Deliver short-term technical initiatives that enable field teams and support active customer engagements.
• Collaborate directly with customers on complex DocV integrations and deployment challenges.
• Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities.
• Identify and address integration-related technical debt to improve reliability, stability, and operational robustness.
• Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams.
• Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate.
• Anticipate recurring customer and field needs and drive scalable, repeatable solutions.

What You Bring

• 8+ years of engineering, solutions engineering, or technical consulting experience.
• At least 3 years of experience leading customer-facing or hybrid engineering teams.
• Strong understanding of APIs, SDKs, and enterprise integration patterns.
• Ability to deliver production-quality solutions in fast-paced, ambiguous environments.
• Strong communication skills and experience working across technical and non-technical stakeholders.