Support Engineer

What is the role

We are seeking a Support Engineer to provide onsite IT support and maintenance for one of our valued clients.

This is a full-time role, Mon-Fri 38 hrs per week; three days in client site while reporting two days in our Perth office.

In this role, you will be responsible for providing technical support by diagnosing and resolving hardware and software issues, installing and configuring IT systems, and assisting with project delivery. Working closely with our Service Delivery team, you'll help ensure the client's IT environment is well-maintained, service standards are met, and SLAs are achieved.

This position is ideal for someone who enjoys building strong relationships with end users, takes pride in delivering excellent customer service, and thrives in a hands-on, onsite support role.

Key responsibilities of the role include but may not be limited to the following:

• Provide remote and onsite technical support, troubleshooting and resolving hardware, software, and network issues while meeting SLA requirements.
• Install, configure, maintain, and upgrade PCs, servers, and network infrastructure to ensure optimal performance, reliability, and security.
• Monitor client environments, contribute to technical projects, maintain documentation, and collaborate with stakeholders to deliver effective IT solutions.
• Achieve service delivery and utilization targets while maintaining accurate records and continuous professional development.

Who we are looking for

This is a customer facing role who will need to have excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so good time management and organisational skills are essential.

Priority candidates:

• Have strong verbal and written communication skills
• Are an AU citizen or hold permanent residency
• Are available to start immediately

Successful candidate will need to have:

• 1 to 2 years of experience in an onsite IT support or desktop support role
• Experience providing onsite deskside support for hardware, operating systems, and software issues
• Strong troubleshooting skills with the ability to quickly diagnose and resolve technical issues
• Practical experience supporting devices managed through Microsoft Intune
• Strong working knowledge of the Microsoft 365 suite, including Exchange Online, SharePoint, OneDrive, and security tools
• Basic networking knowledge for local troubleshooting and support
• Knowledge and competency in hardware and operating system technologies, including installation, configuration, troubleshooting, and preventative maintenance
• Previous client-facing or customer service experience
• Professional, approachable, and strong communication skills
• Relevant IT qualifications such as a Certificate III/IV or Diploma in Information Technology are highly regarded but not required
• Experience supporting and troubleshooting Microsoft Teams Room solutions, including Logitech Tap systems desirable
• Microsoft certifications such as MS-900, MD-102, or equivalent are highly regarded·
• Experience deploying and configuring devices using Windows Autopilot desirable
• Familiarity with IT service management and ticketing systems
• Experience with hardware setup, workstation deployment, and desk cabling activities

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Bonuses and incentives for upskilling
• Referral bonus

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