Group Product Manager, B2C

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Your mission

GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own:

• On-Trip Domain: Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving a significant share of contacts already with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).
• Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin.

Your toolkit

• Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
• Experience managing and coaching junior/senior/lead PMs who own their own domains, with evidence that their output improved under your management.
• Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.
• Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.
• Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.

Extras that give you an edge

• Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

We’re an equal opportunities employer

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