Software Support Specialist

Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks.

Responsibilities

● Provide customer support for deployment and usage-related software issues

● Resolve and troubleshoot software problems using custom internal ticketing tools

● Collaborate with development and QA teams on issue resolution

● Author and maintain knowledge base articles on common service issues

● Manage multiple support projects with attention to detail

● Communicate effectively with customers and internal teams

Requirements

Required Qualifications

● Entry-level experience in technical support or customer-facing roles

● High School Diploma or equivalent

● Strong verbal and written technical communication skills

● Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)

● Demonstrated customer service and problem-solving abilities Preferred Qualifications

● Experience with SQL Server and database management

● Ability to build consultative relationships with customers and resellers

● Comfort with public speaking and presentations

● Self-starter with strong organizational skills

● Criminal Background Check Required