Splunk ITSI Developer

We are looking for Splunk ITSI Developer with 4-6 years of experience.

Must Have:

Strong experience in implementing service monitoring for complex systems using Splunk ITSI with at least 1 year experience

- Proven experience as a Splunk Administrator (5+ Years) with a focus on ITSI.
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Strong understanding of Splunk architecture, data ingestion, and indexing.
- Experience with IT Service Intelligence (ITSI) modules, including creating and managing service models, KPIs, and glass tables.

- Proficiency in scripting languages (e.g., Python, Bash) for automation and integration tasks.
- Familiarity with IT infrastructure and operations, including servers, networks, and applications.
- Strong problem-solving skills and the ability to work independently and in a team environment.
- Excellent communication skills and the ability to collaborate with technical and non-technical stakeholders.

Preferred Qualifications:
- Splunk Certified Admin or Splunk Certified ITSI Specialist certification.

- Experience in a large enterprise environment. - Familiarity with Helix or other IT service management frameworks.

Responsibilities:

Administer and maintain the Splunk ITSI environment, including configuration, tuning, and upgrades.
- Develop and implement ITSI service models, KPIs, and glass tables to monitor the health of key IT services.
- Migrate existing dashboard and alerting monitoring capabilities in Enterprise Splunk to ITSI
- Collaborate with IT teams to design and implement dashboards, alerts, and reports that provide real-time insights into service performance and availability.
- Enable auto-ticketing into helix ticketing platform using NEAP

- Troubleshoot and resolve issues related to Splunk ITSI and associated integrations.
- Implement best practices for data ingestion, indexing, and storage to ensure optimal performance.
- Monitor system performance, capacity, and security, and take proactive measures to address potential issues.
- Provide training and support to end-users on how to effectively use Splunk ITSI.
- Stay up-to-date with the latest Splunk features and best practices and recommend improvements to our Splunk environment.