Site Reliability Engineer

Why This Role Matters

As a Site Reliability Engineer, you will join our Network and Security Operations Center (NOC), a team at the heart of platform reliability for mission-critical SaaS environments. You will help maintain, optimize, and ensure the reliability and performance of the systems that power our cloud infrastructure across AWS and Kubernetes, with a strong focus on automation, observability, and continuous improvement. This role blends reliability engineering with incident command, giving you real ownership over uptime, performance, and innovation.

You will be part of a highly skilled team that values creative problem-solving, operational excellence, and continuous improvement through automation and resilience engineering.

What You’ll Do

• Collaborate with engineering teams to support services from design through launch, including system design consulting, capacity planning, and launch reviews
• Maintain service reliability post-deployment by monitoring availability, latency, and overall system health
• Identify pain points and drive continuous improvements to enhance scalability, simplicity, and platform resilience
• Own observability by developing and improving monitoring, alerting, dashboards, and defining SLOs/SLIs (Datadog)
• Build and enhance automation, internal tooling, and IaC frameworks (Terraform, CI/CD) to enable scalable and self-healing systems
• Scale systems sustainably through automation and reliability-focused improvements
• Leverage AI tools (e.g., Amazon Kiro) to accelerate execution while validating outputs
• Lead incident response, act as Incident Commander when required, and drive blameless postmortems with long-term fixes
• Implement and maintain logging, monitoring, alerting, and SLA reporting practices
• Create and maintain technical documentation and contribute to SRE best practices
• Partner with platform engineering, deployment teams, and cross-functional stakeholders to support growth and system stability
• Collaborate with internal teams and vendors globally to ensure high performance, availability, and reliability across environments

Requirements

What You Bring

• Strong relevant experience in Site Reliability, Cloud, or DevOps Engineering in SaaS or large-scale production environments
• Strong experience with AWS (multi-account, VPC, EC2, EKS) and Kubernetes at scale
• Hands-on expertise with Infrastructure as Code and automation tools (Terraform, Ansible, or similar)
• Experience with CI/CD pipelines and release automation (GitLab preferred, Jenkins acceptable)
• Proficiency in monitoring and observability tools (Datadog or equivalent), including metrics, logging, alerting, and dashboards
• Experience designing, deploying, and operating large-scale, distributed systems and multi-vendor platforms
• Solid incident management experience, including on-call rotations, escalations, and postmortems
• Strong scripting skills in Python, Bash, Java, or similar for automation and diagnostics
• Familiarity with AI-assisted engineering tools (e.g., Amazon Kiro) and ability to validate outputs effectively
• Basic knowledge of Java or .NET-based development environments
• Proactive mindset with strong ownership, problem-solving, and knowledge-sharing habits
• Willingness to participate in on-call rotations and occasional travel to the office(less than 10%)

Benefits

Why You’ll Love It Here

• Remote-first flexibility and the trust to manage your own time
• Benefits and vacation from day one
• Pension plan with competitive employer contribution
• Employee events and community initiatives
• Room to learn, stretch and take on new challenges
• Collaboration with global teams