Application Support Engineer (GCP & Media Platforms)

We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.

You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.

Responsibilities

• Provide L2/L3 production support for critical media applications
• Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
• Analyze logs, metrics, and traces to identify root causes
• Resolve incidents using runbooks and SOPs, escalating when required
• Partner with Engineering and SRE teams, providing clear technical context
• Support live streaming pipelines and video transcoding workflows
• Diagnose issues related to:

- Stream ingest failures

- Transcoder job errors and performance bottlenecks

- Output quality, latency, and availability

• Participate in on-call rotations, including weekends
• Document incidents, RCAs, corrective and preventive actions
• Continuously improve monitoring, alerting, runbooks, and SOPs

Requirements

Required

• Experience in Application Support, Production Support, or Reliability Engineering roles
• Hands-on experience with Go (code reading and debugging)
• Strong experience with Kubernetes and Google Cloud Platform (GCP)
• Proven experience supporting live streaming and video transcoding workflows
• Experience participating in on-call rotations
• Strong analytical and troubleshooting skills
• Ability to perform effectively during high-pressure incidents

Nice to Have

• Experience in media, broadcast, or streaming platforms
• Familiarity with live event operations
• Experience with Grafana, Prometheus, or similar monitoring tools
• Experience with ServiceNow, PagerDuty, Slack
• Understanding of SRE concepts (SLIs, SLOs, error budgets)

Benefits

• A stable, long-term contract with opportunities for career growth
• Private health insurance
• A remote-friendly culture that promotes work-life balance
• Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
• Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
• A flexible Paid Time Off (PTO) policy as well as paid holiday days
• Challenging, world-class software projects for clients in the US and LatAm
• Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment