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Weekday AI

Senior IT Technical Support Engineer

Bengaluru
Level
Senior

Not stated in the posting: salary, work type, visa.

Open. First seen 3 October 2026.

Apply on the company's site →

The team: Weekday's Client via platform HIRES STEADILY

This role is one of 215 open in Weekday's Client via platform. 106 were posted in the last 30 days and the oldest in September: a team that hires all year rather than one being built.

WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS

Python (75 of 215), CI/CD (62 of 215), AWS (58 of 215), SQL (58 of 215), Azure (49 of 215), GCP (39 of 215), LLM (39 of 215)

OTHER ROLES ON THIS TEAM

From the team and dates on Weekday AI's own job board.

About the role

This role is for one of Weekday’s clients

Min Experience: 5+ years
Location: Bengaluru, Karnataka, India
JobType: full-time

Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.

Requirements

Key Roles & Responsibilities:

Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.

Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.

Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.

Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.

Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.

Develops internal tools, scripts, or automation to improve support delivery and response times.

Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.

Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Basic Qualifications:

4+ years of progressive IT support or technical services experience

Bachelor’s degree in Information Technology, Computer Science, or related field preferred

Good experience in Okta, Jamf, Intune & Networking

Strong expertise in Windows/macOS administration, endpoint management, Office 365

Experience with automation tools, scripting, and support-related analytics

Exceptional problem-solving, communication, and mentoring abilities

Proven record of owning major escalations, leading support initiatives, and driving service quality

Perks & Benefits

Opportunity to work with some of the smartest minds to solve complex challenges at scale.

Impactful role in shaping and securing a global, cloud-native & AI driven platform.

Innovative, collaborative, and fast-paced culture.

Must-have skills

Okta, jamf, intune

Good-to-have skills

Windows/MAC OS administration, end point management

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