Senior Software Serviceability Engineer

About the Role

We are looking for a Senior Software Serviceability Engineer to own the software and AI dimension of serviceability for our humanoid robots. Product Services Engineering makes sure the robot is designed to be maintained — and that when it needs service, it can be diagnosed and repaired quickly, safely, and at low skill in the field. You will own that mission for everything software: diagnostics, firmware and bootloader serviceability, and the diagnostic content behind our remote-diagnostics (Digital Shadow) platform.

This is a deeply technical, hands-on role. You will validate the software and AI dimension of every service procedure before it reaches production, build the diagnostic tooling that lets our Remote Services and Repair Centre teams find faults fast, and act as part of the single engineering interface between Services and R&D.

What You’ll Do:

• Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill.
• Collaborate with R&D to build and validate diagnostic scripts, tooling, and self-test routines that localise faults as deep as possible in the BOM.
• Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet-pattern detection, and AR-guided execution.
• Validate the software and AI dimension of service, repair, calibration and OTA procedures before production release.
• Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates.
• Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations.

We’re Looking For:

• Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows.
• Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation.
• Hands-on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware.
• Working understanding of sensor and actuator stacks (2D/3D LiDAR, RGB cameras, motors/actuators) from a software and diagnostic perspective.
• A design-for-serviceability mindset — you think about the technician in the field, not just the happy path.
• Disciplined engineering practice and version control (Git).

Nice to have:

• Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field.
• Familiarity with remote-diagnostics or fleet-telemetry platforms.
• Experience authoring service documentation or work instructions consumed by non-engineers.
• Exposure to Design-for-Serviceability / DfMA on a hardware product line.

What We Offer

• Competitive equity: stock options with meaningful upside as we scale.
• 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
• Private healthcare, including virtual and in-person care.
• Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
• Free daily breakfast, catered lunch, and snacks in-office.
• Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
• Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.