Field Service Engineer

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues.
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders.
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships.
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up.
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development.
• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and customers