IT Hardware & Troubleshooting Consultant with German skills m/f/d

About ATOSS

We’re a rare company: according to Handelsblatt (10/24), just 309 public companies worldwide achieved over 20% return on sales for ten consecutive years. Only two are based in Germany and ATOSS is one of them.

With 20 years of record-breaking growth, over €2 billion market cap, and listings in SDAX and TecDAX, we’re scaling globally and we’re growing.

The Role

This role combines advanced technical support with project-based system configuration and integration. You would troubleshoot complex customer issues, document solutions, and act as the link between users and development. It also involves planning and delivering technical integration projects for customers ranging from SMEs to international companies.

Your Tasks:

Troubleshooting:

• Provide our existing customers and partners with highly professional technical and specialist support
• Document, analyze and process complex customer problems and requests
• Develop and test appropriate solutions
• Be the interface between users and development

Configuration & project management:

• Exciting projects in the area of technical integration of terminal hardware to our software
• Varied tasks in all sectors, from SMEs and DAX companies to international corporations
• Responsibility for the planning, requirements analysis and implementation of challenging customer projects
• Advice on technical issues and application problems
• Independent project and schedule planning in an extremely collegial and motivated team
• A working day without routine
• Regular assignments with our customers - remotely

Your Skills:

• Ideally Completed studies - in the technical or scientific field
• Technical affinity, experience in the field of computer network
• Experience in and enjoyment of direct customer contact, ideally in an advisory capacity
• Troubleshooting experience: Willingness to research complex software and IT systems
• Fluent German and very good English skills
• Ability to communicate with different user groups (IT, HR)
• You work effectively and can set priorities
• 3-5 years of professional experience in Microsoft Windows
• Environment (Linux/Unix is an advantage)

Our Benefits

• Onboarding: HR Induction, Newbies-Day, Training for our internal products & Buddy-Program
• Benefits: meal vouchers, performance bonus, recommendation bonus, voluntary company bonus, free parking at our VOX Technology Park location in Timisoara, Bookster for bookworms, gaming rooms & rooftop access in Timisoara
• Company culture: flexibility through HYBRID working style (50% work from home), 23 vacations days from start, Diversity & Inclusion Team – culture talks, company event (Halloween/Christmas/ Summer party, team buildings), Barista corner in Timisoara, fresh fruit & sweets day after every release cycle, relocation package for those who wish to move to Timisoara/Sibiu
• Career and development: career model with Expert- & Leadership Track, LinkedIn Learning, German language course if department requires, Java and Scrum certifications
• Health Initiatives: medical subscription with a national-wide medical provider, 7Card for fitness activities, engagement events for employees
• Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row.
• 2 locations in Romania: TIMISOARA – VOX Technology Park | Calea Torontalului nr 69 | building B and SIBIU Str. Nicolaus Olahus | No.5 | Business Center Sibiu | Building B | Ground Floor
• Standard contract: CIM