Telecom Engineer - Voice Deployment

To support our continued growth, Five9 is seeking a Telecom Engineer to join our Voice Deployment team. In this role, you will be responsible for the design and deployment of next-generation voice technologies, ensuring reliable service delivery and contributing to the ongoing enhancement of our telecom infrastructure.

Key Responsibilities

• Design and deploy scalable, redundant, and highly available telecom solutions across Five9’s data centers and public cloud.
• Ensure reliability and performance of the voice platform through proactive deployment practices and incident prevention.
• Collaborate with Cloud Operations, Product, and Engineering teams to introduce new telecom features, devices, and services.
• Drive platform improvements by initiating and contributing to projects focused on resilience, automation, and service quality.
• Develop and maintain operational standards and processes to support deployment efficiency and platform reliability.
• Analyze telecom incidents to identify root causes and implement corrective actions that prevent recurrence.
• Evaluate deployment requests for feasibility, scope, and delivery timelines.
• Provide knowledge transfer and deployment documentation to operational teams for continued support.
• Collaborate with and mentor a global team of Voice Engineers to elevate team capabilities.
• Support ongoing operations and act as a customer advocate to ensure deployment quality aligns with service expectations.

Qualifications

• Bachelor’s degree in Engineering or a related technical field preferred.
• Minimum of 3 years of experience working on a service provider or enterprise voice network.
• Strong understanding of SIP protocols; experience with WebRTC is a plus.
• Hands-on experience with Ribbon SBCs and PSXs highly preferred.
• Familiarity with Cisco technologies and CCNA certification is a plus.
• Proficiency in documenting technical solutions including diagrams and written procedures.
• Experience with Ansible or similar automation tools preferred.
• Strong analytical, organizational, and communication skills.
• Experience with project planning or coordination is a plus.

Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays