ServiceNow Service Portal Developer

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries and dive into important world-changing Federal challenges.

Credence has an immediate need for a Senior ServiceNow Developer who will assist in solutioning and development of applications leveraging ServiceNow OOTB modules, configuration and Service Portals as necessary to ensure the required business outcomes are delivered. The person will assist in the technical solution and development / implementation of solutions that leverage ServiceNow modules in custom scoped application development to migrate legacy applications to the DLA Enterprise ServiceNow platform. As a Senior ServiceNow Service Portal Developer, you will deliver products and services defined throughout the lifecycle of the project and resolve post-production deficiencies.

You will also manage and participate in designing and developing solutions using various ServiceNow modules, portals and features including Service Portal, CSM, APO, Integration Hub, Flows, Business Rules, Script Includes, Service Catalog, Asset Management, CMDB, AI Agents, and other ServiceNow modules, as required.

Responsibilities

• Service Portal & Custom Widget Engineering: Architect, build, and optimize custom Service Portals and portal components using standard ServiceNow front-end practices (AngularJS, HTML5, CSS/SASS, Bootstrap, and JavaScript), delivering intuitive, responsive, and accessible user experiences.
• Custom Widget Development: Design and configure complex, reusable custom Portal widgets leveraging server scripts, client controllers, HTML templates, and CSS to extend core ServiceNow functionality beyond out-of-the-box capabilities.
• End-to-End Solutions & Integration: Lead technical implementation for custom web interfaces, integrating Service Portals seamlessly with back-end workflows
• Ensure development aligns with ServiceNow design patterns and best practices and is reusable, reliable, and adaptive.
• Understanding business context and processes to translate business and functional requirements into a sustainable ServiceNow implementation.
• Ensure that platform capabilities are efficiently and effectively utilized to drive expected business outcomes
• Requirements elicitation, design, development, testing, training, and implementation support
• Manage ServiceNow solution design, development, testing, and go-live support.
• Work with technical subject matter experts (SMEs) to identify and refine data requirements
• Work closely with the ServiceNow technical team to convert requirements into design and migration steps
• Understanding business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
• Ability to maintain and develop scoped applications
• Working with project resources to define sustainment governance and processes as part of operational transition.
• Provide guidance to convert requirements into design and migration steps.
• Proficient with business rules, script includes, client scripts, UI policies, UI actions, flow designer, and notifications.

Requirements

• 7-10+ years of ServiceNow experience
• US Citizenship with ability to obtain a secret clearance is required
• BS in Computer Science, Information Systems, Engineering, Business, or related discipline
• Solid understanding of ServiceNow design patterns, best practices, architecture, data model, and core concepts.
• Solid understanding of ACLs
• Fosters a customer-focused environment.
• Communicates effectively to a wide variety of audiences at all organizational levels in government.
• Eliminates obstacles, gets results, have a clear, positive, and direct impact on business performance.
• A problem solver and critical thinker
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
• Proficient in AngularJS, JavaScript, HTML, CSS and XM

Salary Range: $150,000 - $175,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources