Data Center Hardware Technician - Denton, TX

Data Center Hardware Technician
Denton, TX (100% onsite)

This will be first shift however it will occasionally rotate (8 hours per day, 40 hours a week). Must be flexible to work varying shifts. Salary: 80-85K (pending experience)

Overview:

We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency. The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting.

Key Responsibilities:

• Hardware Maintenance & Repair:

Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware.

• Ticket Management:

Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner.

• Troubleshooting & Diagnostics:

Identify and resolve hardware issues using knowledge of server architecture and components.

• Customer Service & Communication:

Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations.

• Physical Datacenter Work:

Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment.

• Team Collaboration:

Work closely with fellow technicians and other departments to meet deployment and maintenance goals.

• Quality & Precision:

Ensure all tasks and repairs are performed to a high standard of accuracy and reliability.

Additional Information:

• Must be a US citizen.
• This position requires 100% onsite presence in Denton, TX
• Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift.
• Role involves physical labor in a dynamic datacenter environment

Requirements

• Dell Server Expertise:

Proven experience racking, stacking, and servicing Dell servers in a datacenter setting.

• Break/Fix Proficiency:

Hands-on experience diagnosing hardware issues and performing part replacements.

• Troubleshooting Skills:

Strong problem-solving abilities and technical insight into server operations.

• Customer Focus:

Excellent communication skills with a professional, customer-first approach.

• Physical Capability:

Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed.

• Detail-Oriented:

Committed to delivering high-quality work with strong attention to detail.

Preferred Qualifications:

• Experience with Nvidia GPUs/NICs
• Basic understanding of networking concepts and troubleshooting
• Ability to read and interpret Linux logs for diagnostics

Nice-to-Have Skills:

• Familiarity with the Linux command line (CLI)
• Exposure to RoCE (RDMA over Converged Ethernet) networking

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available.

We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.