Staff Data Scientist - Search and Discovery

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

Role Overview

Search and Discovery

The Search and team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit.

We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience of finding the right fresh groceries should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive!

What You Will Do

• Own the Data Science function within a core pillar of Taiwan’s Search and Discovery org
• Analyze how customers interact with Coupang’s search results to determine how to improve customer experience and business performance
• Lead experiment ideation, design, measurement, and interpretation
• Build datasets to increase the speed and accuracy with which the team analyzes data
• Understand the nuances of ML ranking models, LLMs, and more to determine how our core search product can be optimized

Basic Qualifications

• 7+ years experience as a data scientist/analyst in customer-facing technology companies
• 3+ years of experience leading a data science/analytics team
• Expertise in experimentation and statistics
• Strong coding skills, including SQL and R/Python
• Experience with massive datasets, with an understanding of how to optimize data extraction
• Ability to communicate data concepts simply and succinctly to cross-functional team members, up to the C-suite
• Understanding of ML concepts, and how different model configurations affect model outcomes
• English fluency

Preferred Qualifications

• Experience in e-commerce and/or search
• Mandarin fluency

Recruitment Process and Others

Recruitment Process

• Application Review - Job Fit Interview - Focus Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/