Product Manager - Training & Learning Management Systems

About the role

Own Lab37's training products and learning management system. The role is responsible for both the platform and the content that helps kitchen staff, field-service technicians, and support teams use Lab37 systems safely and effectively. The PM drives the product development from discovery through launch and continuous improvement.

What you’ll do

• Own the training and LMS roadmap: Set the product vision, priorities, and release plan for Lab37 training and learning management products. Develop build-versus-buy and platform integration recommendations for this product area.
• Author and maintain product artifacts: Create PRDs, user stories, learner and administrator workflows, acceptance criteria, and success metrics across all roles and workflows
• Lead user research and discovery: Study how kitchen, service, and support teams learn and work. Turn those insights into clear product and curriculum requirements.
• Own content creation and quality: Set the content plan and guide technical writers and other creators. Approve final materials and remain accountable for their accuracy and effectiveness.
• Keep learning aligned with product updates: Partner with the Robotics, Culinary, Fleet and Customer Support PMs so training reflects product changes and field issues. Contribute to shared decisions without owning their roadmaps.
• Deliver the LMS end to end: Take the product from definition through pilot and rollout. Work with engineering and operations to deliver a reliable learner experience.
• Measure and improve outcomes: Define KPIs for success across user groups. Determine whether learning improves proficiency and performance. Use product data and learner feedback to guide the roadmap.

What we are looking for

• Bachelor's degree or equivalent practical experience in a relevant field; MBA a plus.
• 7+ years of relevant experience, including 5+ years in product management.
• Experience owning an LMS, customer-education product, or similar learning technology.
• A record of shipping products for frontline or technical users and demonstrating measurable results.
• Experience leading content creation through technical writers, subject-matter experts, or other contributors.
• Strong product judgment and analytical ability. Able to influence technical and operational teams without formal authority.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Pittsburgh office. As a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $165,000 - $195,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

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