Senior Platform Engineer – Citrix (SRE & Reliability Focus) (all humans)

Join us as a Senior Citrix Platform Engineer and take ownership of our enterprise Citrix Virtual Apps & Desktops platform. You ensure its stability, security, and performance while continuously improving automation, monitoring, and reliability.

Working with cross-functional teams, you help deliver a scalable, high-performing virtual workplace and drive ongoing platform improvements using modern engineering practices.

What to do:

• Design, operate, and continuously improve Citrix Virtual Apps and Desktops platform
• Support core components:
• Delivery Controllers,
• StoreFront,
• PVS,
• NetScaler/ADC,
• Ivanti UWM
• Manage lifecycle activities (image updates, maintenance, upgrades)
• Collaborate with security on vulnerability management, patching, and remediation
• Troubleshoot complex platform and infrastructure issues
• Analyze incidents and drive reliability improvements
• Contribute to monitoring, observability, and reliability metrics
• Ensure platform availability, performance, and resilience
• Improve efficiency through automation and standardization
• Develop automation using PowerShell, Ansible, and Terraform
• Simplify operations and reduce manual effort
• Enhance monitoring with Grafana, Citrix Director, and ControlUp
• Use data and metrics to drive platform improvements
• Define and support reliability indicators (availability, performance, operations)
• Collaborate with infrastructure, workplace, and engineering teams
• Contribute to engineering initiatives and platform improvements
• Promote best practices and knowledge sharing
• Support a culture of ownership, reliability, and continuous improvement

You check these boxes:

• Active hands-on experience in the last 5+ years in Citrix Virtual Apps & Desktops (CVAD),
• including PVS, NetScaler/ADC
• tools like ControlUp, Citrix Director, and Ivanti UWM,
• with solid knowledge of policies, security, performance, and architecture
• Solid infrastructure knowledge across
• Windows Server
• Active Directory
• GPOs
• DNS
• basic networking concepts
• Active experience with automation combined with strong troubleshooting, analytical skills
• Structured, solution-oriented mindset focused on simplifying systems and improving efficiency
• Platform reliability mindset with interest in operational resilience
• Understanding of SRE principles (metrics, operational excellence)
• Experience with observability/monitoring in large enterprise environments

Professional skills

• Builds reliable systems and thinks ahead about what can go wrong, making sure things keep working and improve over time.
• Takes ownership of work from start to finish and works closely with others to get the right outcome for the user.
• Keeps things simple, focuses on what matters, and removes unnecessary steps or complexity.
• Acts quickly on the most important work, adapts when needed, and learns from feedback.
• Supports others, leads by example, and helps create an environment where people can do their best work.
• Learns fast, adjusts easily to change, and keeps improving in a fast-moving environment.
• Delivers strong results and helps raise the level of the whole team.
• Contributes to a positive team culture by being open, respectful, and constructive, and by not tolerating toxic behavior.

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2.900,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.