Technical Support Specialist
- Level
- Mid
- Work type
- Hybrid · Hamburg
Not stated in the posting: salary, visa.
Open. First seen 3 October 2026.
About the role
Join Bally’s Intralot as a Technical Support Specialist!
(based in Hamburg, Germany)
Your Role:
As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with strict German SLAs and compliance requirements.
What you’ll do:
- Act as the first local point of contact for customer technical issues, performing on-site troubleshooting and escalating complex cases when needed
- Maintain clear and professional communication with customers in German and English, providing timely updates and resolution analysis
- Coordinate with HQ teams to address advanced technical inquiries, report unresolved issues, and ensure high customer satisfaction
- Manage technical documentation and translations (e.g. LOTOS O/S Platform, change requests), maintaining accuracy in both German and English
- Support small and complex projects, including Change Requests, ensuring timely reporting, correspondence, and task tracking.
What Sets You Apart:
- 3+ years of experience in technical support or as a service engineer, ideally in a tech/SaaS environments
- Native-level German & fluent English (B2-C1)
- Strong communication and customer service skills
- Solid understanding of Microsoft OS and Backoffice systems
- Familiarity with Linux, SQL, Microservices, Kubernetes, Kibana is a plus
- Analytical, problem-solving mindset
- Willingness to work in rotating shifts
- Team player attitude
- Having gained experience in the lottery/sports betting industry would be a great asset.
Why Join Us:
💸 A competitive compensation package combined with additional benefits.
💻 Hybrid working model.
ballysintralotsa's standard text
🏥 Private Insurance for you and your family.
🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.
📚 An extensive training program upon induction and throughout employment.
🚀 Exceptional opportunities to learn and develop in a multinational environment.
🌎 Prospects for professional growth both locally and globally.
🚀 Our Hiring Journey
Step 1 → Intro chat with HR & your future team
Step 2 → Final conversation to wrap things up
ballysintralotsa's standard text
⏳ Usually wrapped up within 2-3 weeks
💬 Friendly, clear, and respectful — just how we like our process.
About Us
Bally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting.
At Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities.
- We Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people.
- We are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions.
- We bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society.
- We Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry.
- Above all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand.
Equal Opportunity Employer:
🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!
Compensation Transparency Statement
In accordance with applicable pay transparency requirements, the salary range indicated reflects the expected compensation band for the role. The final offer shall be determined following a comprehensive evaluation of the candidate’s experience, qualifications, skills, and overall contribution to the role, and may, where appropriately justified, be positioned outside the stated range, in alignment with internal pay equity, market conditions, according to the Company’s payroll procedures and applicable legal require
What this role asks for
Particular to this role
Kibana · Microservices
Rare in ballysintralotsa's other 35 open postings.
47% of this description is written for the role. The rest is ballysintralotsa's standard text, folded away below.
Read against ballysintralotsa's other open postings on this site.
The team: Technology HIRES STEADILY
This role is one of 15 open in Technology. 2 were posted in the last 30 days and the oldest in September: a team that hires all year rather than one being built.
WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS
AWS (8 of 15), Linux (7 of 15), SQL (7 of 15), Oracle (6 of 15), CI/CD (5 of 15), Kubernetes (4 of 15), MySQL (4 of 15)
OTHER ROLES ON THIS TEAM
- Lead AI Engineer posted Sep 22
- Senior AI Engineer posted Sep 22
- Engineering Lead posted Sep 17
- Data Cloud Platform Engineer (DBA) (2) posted Sep 16
- Systems Engineer posted Sep 7
- Software Support Engineer posted Aug 18
- Software Engineering Architect posted Jul 28
- Full-Stack Software Engineer posted Jun 16
- Senior Embedded Hardware Engineer posted Jun 4
- DevOps Engineer (Sports Betting) posted May 5
- BI and Reporting Engineer posted Feb 19
- Oracle PL/SQL Developer posted Dec 16
- Senior Quality Control Engineer posted Sep 24
- Quality Control Engineer posted Sep 24
From the team and dates on ballysintralotsa's own job board.
Salary context
12 other open postings titled Technical Support Specialist state a salary: median USD 59,800 to USD 73,250 a year.
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