Technical Operations Lead - AI Cloud Platform

At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.

Quento Technologies S.A. seeks a highly motivated and experienced Technical Operations Lead – AI Cloud Platform to oversee the day-to-day operations, reliability, and support of a large-scale private AI cloud platform.

Your responsibilities will entail:

• Lead platform operations and technical support;
• Ensure platform availability, performance, and service reliability;
• Own incident, problem, and change management processes;
• Coordinate major incident response and technical escalations;
• Maintain operational procedures, runbooks, and support models;
• Lead backup, restore, and disaster recovery testing;
• Monitor platform capacity, availability, and performance;
• Coordinate maintenance activities, upgrades, and vendor support;
• Drive root cause analysis and continuous improvement initiatives;
• Support operational readiness for new services and capabilities;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy;
• Actively ensuring compliance with the Group's Anti-Bribery and Corruption Policy and all applicable regulations, identifying and reporting potential risks related to bribery and corruption, and promoting ethical behavior by participating in and encouraging continuous training and awareness initiatives.

Requirements

• 5+ years of experience in infrastructure, cloud, or platform operations;
• 3+ years in a technical lead or operations leadership role;
• Experience operating enterprise-scale or mission-critical platforms;
• Strong experience with Linux, Kubernetes, and private cloud environments;
• Experience supporting 24x7 operations, managing major incidents, and meeting SLAs;
• Experience with backup, disaster recovery, and business continuity practices;
• Strong stakeholder management and vendor coordination skills;

Technical Knowledge

• Canonical OpenStack;
• Canonical Kubernetes;
• MAAS and Juju;
• Ceph;
• Ubuntu Server;
• Prometheus and Grafana;
• Elasticsearch, OpenSearch, or Loki;
• Terraform and Ansible;
• Azure DevOps or equivalent;
• Keycloak, Vault, PAM, and SIEM solutions;
• NVIDIA GPU infrastructure;

Preferred Qualifications

• Experience with AI or GPU platform operations;
• Knowledge of Site Reliability Engineering (SRE) practices;
• ITIL certification or equivalent practical experience;
• Familiarity with ISO 27001 or ISO 22301;
• Experience working in regulated environments.

Benefits

Your Life @ Qualco Group
On top of challenging work environment, we are offering:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs
💻 Cutting-edge IT equipment, mobile and data plan
🏢 Modern facilities, free coffee and beverages, indoor parking, and company bus
👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor
🏝️ Flexible working model, hybrid benefits & home equipment benefits
🤸‍♂️ Onsite gym, wellness facilities, and ping pong room
💡 Career and talent development tools
🎓 Mentoring, coaching, personalized annual learning and development plan
🌱 Employee referral bonus, regular wellbeing, ESG and volunteering activities

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the Recruitment Notice - QUALCO Group, before the submission of your application.