Manager - Salesforce QA

Manager - Salesforce QA

We are seeking a highly skilled and experienced Automation Test Lead with over 8 years of experience in software quality assurance to spearhead our testing initiatives. In this role, you will define the automation strategy, build robust frameworks, and lead a team of QA engineers. Your primary focus will be optimizing and executing automated regression suites for complex, enterprise-level Salesforce ecosystems using Tricentis Tosca.

The ideal candidate will bridge the gap between business processes and technical execution, ensuring the seamless delivery of high-quality CRM solutions in an Agile environment.

Key Responsibilities

• Strategy & Framework Design: Define, build, and maintain scalable, model-based automation frameworks using Tricentis Tosca optimized for Salesforce.
• Team Leadership & Coordination: Lead, mentor, and allocate tasks to a team of QA engineers. Coordinate testing activities across multi-vendor setups and cross-functional Agile teams.
• Salesforce End-to-End Validation: Map end-to-end business workflows and validate complex configurations across core Salesforce environments (e.g., Sales Cloud, Service Cloud).
• Test Lifecycle Management: Oversee the creation of detailed test strategies, test plans, and high-coverage automation scripts from business requirements.
• API & Integration Testing: Lead the verification of third-party system integrations and execute data-driven API automation using Tosca or supplementary API tools.
• CI/CD Integration: Integrate automated regression packs into modern CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions) for continuous testing.
• Defect & Stakeholder Management: Monitor test execution, analyze failures, log defects in Jira/Azure Boards, and provide high-level quality metrics and transparent reports to leadership and stakeholders.

Required Technical Skills & Qualifications

• Experience: 8+ years in QA Automation testing, with at least 3-4 years focused directly on enterprise Salesforce validation.
• Tosca Expertise: Extensive hands-on experience using Tricentis Tosca for script creation, parameterization, dynamic data handling, and module design.
• Salesforce Proficiency: In-depth knowledge of Salesforce ecosystem mechanics, UI elements, object relationships, and clouds (Sales/Service).
• Agile & DevOps Tools: Deep familiarity with Scrum/Agile environments and tools like Jira, QA Complete, or Azure DevOps.
• Data Verification: Strong understanding of backend structures, including writing SQL or SOQL queries to validate data integrity across endpoints.
• Certifications (Highly Preferred): Tricentis Tosca Automation Specialist (AS1/AS2) or Technical Test Analyst certifications. Salesforce Administrator or Developer certifications are a significant plus.

Soft Skills

• Strong leadership, mentoring, and capability-building skills for junior team members.
• Exceptional verbal and written communication skills to articulate risks and technical bottlenecks to non-technical stakeholders.
• Sharp analytical, troubleshooting, and debugging capabilities.

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Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.