Senior Application Support Engineer

As we continue to push the boundaries of innovation and redefine what's possible in the maritime industry, we're looking for exceptional talent to join our fast-growing team.

Ocean Infinity is seeking a Senior Application Engineer supporting internally developed Software in a live production environment. This role reports directly to the Head of Technology Support as part of a larger team supporting an innovative and high spec Tech environment.

Requirements

What you will do! 🚀

• Up to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis;
• Providing structured feedback to the internal development teams, identifying issues and driving improvements through real‑world insights;
• Mentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics;
• Working closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production;
• Managing tickets to ensure response and resolution SLA’s are met;
• Managing high priority tickets from inception to resolution, communicating with users Incident management
• Participate in 24x7 on-call support process.

What we look for!🔍

• Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.
• Experience working with internally developed Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role;
• Proficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.
• Experience working with programming languages and frameworks such as JavaScript, Typescript and React; Python and/or C#;
• Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products;
• Good understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus;
• A can-do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role;
• Excellent time management skills and ability to prioritise work in a fast-paced environment;
• Effective verbal and written communication skills, to interpret requirements and present findings;
• Interested in others and strives to act in the best interests of the team.

Nice to have! ✨

• At least two years of experience supporting internally developed applications as a 2nd/3rd line engineer;
• At least five years of experience working with programming languages;
• Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.

Benefits

*Salary: £55,000 Per Annum*