Documentation & Technical Administration Officer

Job Title: Documentation & Technical Administration Officer (Arabic Speaking) - a hybrid of technical writer + administrative coordinator Job Summary The Documentation & Technical Administration Officer is responsible for creating, formatting, and managing all official departmental documentation, including memos, user guides, SOPs, and operational manuals. The role ensures that all written materials are clear, accurate, compliant with organizational standards, and properly stored for easy retrieval.

Key Responsibilities

• Official Communication: o Draft and format official memos, letters, and formal correspondence for internal and external stakeholders. o Ensure all communications follow the approved corporate tone, structure, and formatting standards

▪ Standard Operating Procedures (SOPs) ▪ Work instructions and process flows ▪ Policies and guidelines ▪ User manuals and training materials o Maintain document version control and archiving systems.

• User Guides, Manuals, & Service Cards: o Update and standardize user guides for systems, tools, and processes used within the department. o Collaborate with SMEs to ensure technical accuracy and usability of guides.
• Records & Knowledge Management: o Organize and maintain the department’s documentation repository in SharePoint or other platforms. o Track approvals and keep an up-to-date log of active, obsolete, and pending documents.
• Support to Department Operations o Assist with preparing meeting minutes, reports, and presentations. o Coordinate with other departments to gather data and updates needed for reports or memos.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field. • 3+ years in administrative support, documentation management, or technical writing roles.
• Strong command of Arabic and English for formal and technical writing.
• Experience in government, corporate, or regulated environments is an advantage.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and SharePoint.
• Excellent organizational skills and attention to detail.
• Ability to understand and summarize technical or procedural information clearly.

Requirements

• Bachelor's degree in Information Technology, Technical Communication, or a related field.
• 5+ years of experience in technical writing, documentation management, or a related administrative role.
• Strong understanding of technical concepts and ability to communicate them clearly.
• Experience with document management systems and tools (e.g., Confluence, SharePoint, or similar).
• Excellent writing, editing, and proofreading skills.
• Highly organized with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong interpersonal skills and ability to work effectively with cross-functional teams.