Order Management Senior Analyst

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities.

Responsibilities:
o Order processing
 Review customer orders to ensure accuracy and compliance.
 Enter orders in accordance with company policy and customer requirements
 Provide customer service to distribution and reseller partners
 Manage order flow through fulfillment and invoicing
o Cross functional coordination with warehouse, manufacturing, sales, and finance teams.
o Provide a point of contact for customer inquiries.
o Process return request (RMAs) and customer credits
o Maintain documentation of Order Management processes

Skill Requirements:

• Intermediate Excel skills (pivot tables, VLOOKUP, data analysis)
• Proficiency in using ERP order processing systems and CRM tools (e.g., Salesforce)
• Understanding of supply chain and logistics processes
• Ability to collaborate cross-functionally with sales, finance, and other relevant teams
• Knowledge of international trade regulations and compliance
• Time management and ability to prioritize tasks under pressure; self-managing
• Ability to identify and implement process improvements.

Fluent in English (written and verbal)

Education:

• Bachelor’s degree with 3+ years experience; or equivalent work experience preferred.