Senior ServiceNow Solution Architect- Telecom ( US)

Senior Solution Architect- Telecom ( US)

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and Anthropic Partner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter.

With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is seeking a Principal Delivery Architect to lead solution architecture and delivery oversight for our telecommunications industry vertical. This individual will serve as the senior technical authority on the engagement, responsible for translating business and operational requirements into a coherent technical roadmap, guiding delivery teams through implementation, and acting as a trusted technical advisor to client stakeholders.

This is a client-facing, senior-level position requiring deep delivery experience within complex, multi-stream telco environments, strong architectural judgment, and the ability to operate confidently in front of executive and technical audiences alike.

Your Impact

• Own end-to-end solution architecture across the engagement, ensuring technical decisions align with the client's business objectives, technical landscape, and long-term roadmap.
• Serve as the primary architectural point of contact for the client, building trusted relationships with client technical leadership and stakeholders.
• Translate business requirements into scalable, maintainable architecture and delivery plans, balancing speed, cost, and quality.
• Provide hands-on technical leadership and direction to delivery teams, including engineers, analysts, and project managers, ensuring consistent architectural standards across workstreams.
• Identify and manage technical risks, dependencies, and integration points across telco-specific systems (e.g., OSS/BSS, network operations, customer experience platforms, order-to-activate workflows).
• Lead design reviews, architectural governance, and quality assurance checkpoints throughout the delivery lifecycle.
• Partner with project and program leadership to align architecture decisions with delivery timelines, scope, and budget.
• Mentor and develop delivery team members, raising the technical capability of the broader team over the course of the engagement.
• Produce and present clear, executive-ready documentation, architecture diagrams, and technical recommendations to client stakeholders.
• Stay current on telecommunications industry trends, regulatory considerations, and platform capabilities relevant to the engagement.

Your Experience

• 10+ years of experience in solution architecture, technical delivery, or systems integration, with significant exposure to the telecommunications industry.
• Demonstrated experience architecting and delivering large-scale, multi-stream technology implementations in a consulting or systems integrator environment.
• Strong working knowledge of telco operational domains, such as OSS/BSS, network service management, order management, or customer care platforms.
• Proven ability to lead and influence cross-functional delivery teams without direct line authority.
• Excellent communication and presentation skills, with experience engaging directly with client executives and technical leadership.
• Strong analytical and problem-solving capabilities, with the judgment to make sound architectural trade-offs under real-world constraints.
• Experience working within structured delivery methodologies (Agile, hybrid, or traditional waterfall) on enterprise-scale programs.
• Prior experience delivering solutions on platforms commonly used in telco environments (e.g., ServiceNow, Salesforce, or comparable enterprise platforms).
• Relevant industry or platform certifications (e.g., TM Forum, architecture certifications, or platform-specific credentials).
• Experience supporting telco mergers, divestitures, or large-scale platform migrations.
• Familiarity with telco regulatory and compliance considerations.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.us@NewRocket.com.