Manager, Engineering (Business Technology)

What you’ll be part of

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are seeking an Engineering Manager for our Business Technology area who will lead the engineering efforts that power Garner’s internal customer support engine. This role reports to the VP of Platform Engineering and is critical to ensuring our internal employee-facing systems scale seamlessly as we enter our next phase of hyper-growth.

You will be responsible for the technical vision and execution that allows Garner to maintain its industry-leading efficiency while supporting a rapidly expanding employee base.

Where you will work:

This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.

What you will do:

• Own Garner’s identity provider solution end to end ensuring the optimal onboarding and off-boarding experience for our employees and contractors while maintaining the proper security bar
• Own Garner’s internal network end to end, ensuring a seamless networking experience for employees in our NYC HQ
• Grow and develop the business technology team, owning the capacity planning, hiring, development, and termination of support and systems engineering resources
• Provide and nurture meaningful metrics that demonstrate your organization’s health at a glance, including Support SLA adherence, etc.

The ideal candidate has:

• Mastery in managing high-impact, strategic relationships with internal stakeholders, ensuring technical roadmaps which are aligned with Garner’s internal / employee experience objectives
• The capacity to accurately identify and correct employee misallocations, ensuring the team is focused on the highest-leverage opportunities
• A systematic approach that drives innovation and improves how Garner delivers our internal employee experience
• A commitment to operating with intense urgency, owning results through individual accountability and providing authentic, direct feedback to elevate the rest of your team
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

Technologies we use:

• Okta, Iru, Crowdstrike, Serval / Ravenna, Claude, GWS, MacOS

Compensation Transparency:

The target salary range for this position is $239,000 - $292,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.