Technical Program Manager

We're hiring a Technical Program Manager to own delivery of complex, high-value programs for our largest US utility customers. This is a customer-facing role, where you will be the trusted point of contact for customer teams and executive sponsors. While our Customer Success team members will own technical excellence and delivering the value to customers, you will be accountable for delivering every program on time, to scope and to a standard of excellence that customers will remember.

You will be the connective tissue between Customer Success, Product and Engineering, and a champion for change with both customers - adopting new technology and ways of working - and inside Neara, as our delivery model evolves. That includes a relentless pursuit of ways to deliver more and larger customer projects with the same resources, using AI and automation to make our work faster, more consistent and more scalable.

WHAT YOU’LL DO

• Lead end-to-end delivery of a portfolio of complex enterprise programs, from kickoff through go-live and adoption, involving large-scale data ingestion (LiDAR, GIS, asset data), model builds, integrations and value driven use cases
• Be the primary point of contact for customer program teams and executive sponsors, building trusted relationships at every level
• Run program governance, incl. steering committees, executive updates, status reporting & decision logs
• Define scope, milestones, dependencies and success criteria, and keep programs on track by coordinating across Customer Success, Product and Engineering
• Plan ahead for risks and dependencies, and guide stakeholders through key decisions with clear options and trade-offs
• Champion change with customers through stakeholder alignment, training and adoption plans, so new workflows become part of how teams work
• Apply and improve program management standards, templates and reporting across the US team
• Identify opportunities to use AI and automation across the delivery lifecycle, such as status reporting, data validation and project setup, and help the team adopt them

WHAT YOU’LL BRING

• 5+ years in technical program or project management, delivering complex enterprise software, data or infrastructure programs
• Significant customer-facing experience, comfortable leading the room with senior stakeholders and building lasting trust
• A consistent record of delivering multi-stakeholder programs on time and to a high standard
• A natural change leader who has helped customers and teams adopt new tools, processes or ways of working
• Technical enough to go deep with engineers on data pipelines, integrations and cloud platforms. Python or SQL skills are highly regarded
• Comfortable working at multiple altitudes: shaping program strategy with executives one day, unblocking execution on the ground the next
• Confident with data, tooling and project management tools (e.g. Fibery, Jira, Asana), and a practical user of AI tools to improve how work gets done
• Experience in utilities, energy, GIS or LiDAR is a plus but not essential

WHAT WE OFFER

• A rare opportunity to run some of our most important US customer programs while shaping how we deliver in one of our fastest-growing markets
• Work on technology that matters. Our digital twins are actively protecting energy grids from increasingly common extreme weather and structural failure
• Strategic autonomy, paired with a collaborative culture where everyone, from engineering to leadership, is accessible and aligned on the same mission
• Competitive compensation including ESOP, flexible working, and excellent PTO, healthcare and 401(k) programs

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