Support Engineer (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.

You'll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

About the Role

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
• Build hands-on experience with device management platforms and IT infrastructure tooling
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

About You

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
• 2–4 years of experience in IT support, service desk, or technical customer support
• Solid working knowledge of Office 365 and standard workplace collaboration tools
• Comfort communicating clearly and patiently with non-technical users
• Curiosity and a genuine eagerness to learn new technologies and workflows
• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)
• Experience supporting employees across multiple time zones or global offices (nice to have)

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.