IT Helpdesk Administrator

Your Mission:

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to provide fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

Responsibilities

• Support the onboarding of new hires - Install, deploy, configure, and troubleshoot end-users’ equipment, software & apps, and other peripherals for a flawless user onboarding.
• Provide guidance, assistance, coordination, and follow-ups on client questions and problems in a professional, polite manner to provide a superior customer experience.
• Respond to requests for technical assistance either in person, via the ticketing system, or over the phone.
• Troubleshoot system and network problems, diagnose, and solve hardware/software faults
• Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
• Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems.
• Ensuring that system records and procedures are accurate and current
• Maintain and track IT Equipment inventory stock to support everyday activities.

Requirements

• At least 2 years of proven experience as an IT technician or similar role
• Experience supporting Windows and macOS operating systems - a must
• Experience working with ServiceNow.
• Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc.
• IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365)
• Ability to work under pressure in a multitasking environment
• Service-oriented, with a can-do attitude, great human relations
• High-level English – Verbal & Writing
• Native Lithuanian speaker

Benefits

• Private Health Insurance
• Paid Time Off
• Monthly Food Vouchers
• Additional Perks: Office perks, company events, training opportunities, and a supportive space for personal and professional growth.

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed

The annual salary range for this role is between € 1,792- € 2,240 (before tax) a month. This range represents the expected starting salary for candidates hired into this role in the specified location. If the position is filled in a different location, a different salary range may apply due to objective factors such as local labor market conditions and cost of living.

This salary range may be inclusive of several career levels at Nuvei and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process.