Product Support Specialist for SaaS Platform
- Level
- Mid
Not stated in the posting: salary, work type, visa.
Open. First seen 16 October 2026.
About the role
Can you keep customers moving when the product doesn’t?
We’re looking for a Product Support Specialist who can do more than answer questions. You’ll need to understand the product, troubleshoot problems, find workarounds fast, and keep customers informed when things go wrong.
With AI handling the straightforward questions, you’ll take on the challenges that require human judgment, resourcefulness, and ownership. When an issue needs deeper technical expertise, you’ll work with our Technical Support Specialists to get to the bottom of it.
Think you can solve problems before they become disruptions?
The team: Dev Team HIRES STEADILY
This role is one of 8 open in Dev Team. 3 were posted in the last 30 days and the oldest in October: a team that hires all year rather than one being built.
WHAT THE TEAM WORKS WITH, ACROSS ITS POSTINGS
Data Warehousing (2 of 8), Git (2 of 8), GitHub (2 of 8), JavaScript (2 of 8), LLM (2 of 8), Machine Learning (2 of 8), Python (2 of 8)
OTHER ROLES ON THIS TEAM
- Product Support Specialist posted Oct 15
- Data Architect posted Oct 8
- AI/ML Engineer posted Sep 17
- Senior Network & IT Support Engineer posted Aug 12
- Data Solutions Engineer posted Jul 15
- Senior Software Engineer posted Mar 26
- Senior Full-Stack .Net Developer posted Oct 15
From the team and dates on Evismart's own job board.
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