Field Service Engineer

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company.

POSITION SUMMARY
ASM is recruiting for Field Service Engineer in our CVD/EPI/PEALD/Furnace business function. You will be
part of a team providing support / trouble shooting at client site.
As a key driver of business success, you will play a vital role in strengthening and enabling business
success through developing and improving processes run on our toolsets at customer sites.

JOB RESPONSIBILITIES

• Maintain tool uptime and ensure excellent execution of installation and support of hardware

issues.

• Develop, maintain, and ensure the relevance of technical information used by internal and

external stakeholders.

• Understand and build long-term innovative global technology systems that enable enhanced

customer relationships.

• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to

facilitate efficient and consistent customer follow-up.

• Drive continuous improvement of the customer experience through team, hardware, software,

and support tool development.

• Drive and manage new product installs and subsequent hardware development.
• Projects manage new evaluations and ensure the success of the project.
• Additional assigned tasks when necessary.
• Business travel is required when necessary.

REQUIREMENTS

• Bachelor’s degree in Engineering discipline
• Proven success in building collaborative partnerships with customers and internal stakeholders
• Ability to work in a team environment with tight deadlines and multiple priorities
• English language fluency is required as you will be working with international clients and

customers

Who is ASM?
ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is
dedicated to delivering innovative technology solutions to the world’s leading semiconductor
manufacturers. We have over 2,200 employees based in 16 countries, including Belgium, Japan,
Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy,
ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal
is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding
collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.
ASM, an inclusive workplace
We at ASM are a truly global organization that works diligently with an open-mind in all areas of our
business. We strive for a culture and work style that fosters trust and transparency. We put our people
first, and that is how we will continue to succeed. We are an equal opportunity employer and value
diversity. We recognize and value the differences between individuals, including gender, ethnicity,
religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst
others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This
enables a culture of continuously exploring and adopting new technological ideas and innovations, and
it also enables us to deliver excellent products and service to our clients.
As an engineer at ASM, you’ll have the opportunities to get involved in a wider scope of work compared
to our larger competitors. While the workload is challenging, you are given the independence and
autonomy to perform at your peak. This work requires thinking “outside of the box” in an innovative
manner, so you must have the ability to collaborate with others to deliver creative solutions, work well
under pressure and pay great attention to small details.