Director Engineering

So, what’s the role all about?

The Director of Engineering – Performance Management at NiCE is responsible for leading and
managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution
that support NICE’s customers

How will you make an impact?

• Lead the PM engineering organization, ensuring alignment with company

goals

• Oversee the design, development, testing, and deployment of PM

micro services

• Manage resource planning, delivery milestones, and overall product quality
• Ensure system capacity planning and operational support for the PM
• Establish and enforce development standards, tools, and methodologies
• Integrate customer and business requirements into engineering efforts
• Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration
• Manage global distributed team across multiple sites
• Recruit, develop, and retain top engineering talent

Have you got what it takes?

• Bachelor’s degree in Computer Science or related field (Master’s preferred)
• 12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM
• 6+ years of management experience in large-scale environments
• Proven expertise in data technologies and large-scale distributed systems
• Strong interpersonal and leadership skills
• Experience with Agentic driven development methodologies

You will have an advantage if you also have:

• Building horizontally scalable solutions using containers, microservices, and big

data technologies

• Experience with cloud platforms (AWS, Azure) and open-source data tools
• Track record of delivering high-quality software products on time

What’s in it for you?

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11694
Reporting into: Vice President, Engineering, CX
Role Type: People Manager