Senior/Principal Technical Program Manager

About Us

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

About this Position

As a Senior/Principal Technical Program Manager you will work across technology to drive execution, planning and prioritization that enable improved coordination, predictability, and transparency. You will identify and overcome delivery roadblocks in a complex, cross-functional environment that optimizes our sales to customer support pipeline. You will manage multiple technical programs, ensuring alignment with organizational goals, timelines, and quality standards.

What you’ll do:

• Lead and manage the end-to-end lifecycle of multiple technical programs related to our sales and customer support ecosystem, ensuring alignment with organizational goals, timelines, and quality standards.
• Define program scope, objectives, and success criteria, developing detailed plans, roadmaps, success criteria and outcomes.
• Work closely with cross-functional teams, including Technology, Engineering, Product Management, Operations and Sales to prioritize work, resolve issues, and drive decision-making.
• Drive, enable and lead customer focused, agile delivery.
• Understand our sales and customer support ways of working, and delivery solutions that optimize their effectiveness and efficiency.
• Champion best practices enterprise-wide by continuously iterating on Program Management processes and capturing best practices.
• Foster effective communication and collaboration among team members, facilitating meetings, status updates, and regular reporting on program progress.

What we're looking for:

Minimum Requirements:

• 7+ years of experience in technical program management, demonstrating a strong track record of successfully delivering complex programs in a technology driven Saas environment.
• Direct experience with AI-driven development lifecycles and utilizing AI/Agentic workflows to optimize program management architectures.
• Proficiency in Agile program management methodologies and tools (Jira, Rally, etc.), with a deep understanding of software development lifecycle (SDLC).
• Strong leadership, communication, and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Thrive in a culture of ownership, delivery, and innovation.
• Ability to communicate at all levels with clarity and precision, both written and verbal
• Excellent problem-solving abilities, strategic thinking, and decision-making skills in high-pressure situations.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively to meet deadlines.
• Experience and familiarity with industry-standard project management software products such as Jira, and Google Suite.
• BS in Computer Science or Engineering or related equivalent work experience
• Agile Certification (such as Scrum Alliance Scrum Master (CSM) or Scaled Agile SAFe Agilist (SA)) required.
• Experience with Salesforce, Zendesk, Workday preferred.

Preferred Requirements:

• Deep proficiency in the rapidly evolving AI landscape (LLMs, generative AI, agentic frameworks) with a demonstrated ability to integrate these capabilities into practical, future-proof program management strategies.
• Effective presenter, negotiator, and collaborator who can communicate with clarity and precision at all levels of the organization.
• A strategic mindset equally passionate about business outcomes and deep technology.

The annual gross fixed pay range for this position is €78,000 - €116.500 plus variable compensation

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

• Sales Roles: This position is eligible for a commission structure in addition to base salary.
• Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

Benefits

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, spending accounts, medical insurance, dental insurance, vision insurance, sabbatical after 5 years and more.

G-P will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act, Los Angeles City Fair Chance Act Ordinance, Los Angeles County Fair Chance Act Ordinance, and San Francisco Fair Chance Act Ordinance. Los Angeles applicants can review additional information regarding the Los Angeles City Fair Chance Act here: Fair Chance Initiative for Hiring Ordinance, and Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: Fair Chance Poster. Any consideration of a candidate’s background check with arrest or conviction records will include an individualized assessment based on the factors required by applicable law, including the candidate’s specific record and the duties and requirements of the specific job.

G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.