Senior UX Designer

Senior UX Designer

Department: Engineering

Level: IC – Senior

Location: Bangalore

Type: Full Time

Reports To: Senior Engineering Manager

About Cleo

Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between.

The Opportunity

We are seeking an AI-native Senior UX Designer to help shape the future of enterprise software in an AI-first world. This role is for designers who are driven to deeply understand users and translate complex supply chain challenges into intuitive, elegant experiences. You will join a team redefining how products are conceived, designed, and built — leveraging AI to accelerate insight, decision-making, and execution.

This role sits at the intersection of enterprise UX, AI-enabled workflows, systems thinking, and business outcomes. You will help define how intelligent capabilities are surfaced inside complex operational workflows while also evolving how UX itself is practiced in an AI-centered product development lifecycle. You will work closely with Product Management, Engineering, Architecture, Data/AI teams, and executive stakeholders to design scalable, trustworthy, and high-impact experiences for some of the world's most complex supply chain environments.

What You'll Do

• Partner with Product Management and Architecture to define experience strategy across key platform areas — shaping not just what we build, but how intelligent, AI-driven capabilities are surfaced and experienced.
• Lead problem framing and user insight development for complex supply chain workflows, leveraging a mix of user research, data, and AI-assisted discovery techniques to uncover high-impact opportunities.
• Translate ambiguity into clear experience direction using appropriate fidelity — from rapid concepts to information architecture, wireframes, prototypes, interaction models, design specifications, and polished high-fidelity UI designs.
• Design AI-centered user experiences that leverage recommendation systems, intelligent automation, conversational interfaces, predictive intelligence, decision-support workflows, and agentic interaction models.
• Use AI-assisted workflows throughout the UX process — including research synthesis, ideation, prototyping, content generation, design exploration, usability analysis, and documentation acceleration.
• Drive continuous validation and learning, combining qualitative and quantitative methods to evaluate experience effectiveness and inform product decisions.
• Collaborate deeply with engineering teams to ensure high-quality implementation — iterating in real time, influencing trade-offs, and ensuring experiences meet a high bar for usefulness, usability, and polish.
• Act as a strong UX voice in cross-functional decision-making, advocating for user and business outcomes while helping teams navigate complexity and ambiguity.
• Shape and scale design systems and interaction patterns that support consistency while enabling innovation — particularly for AI-driven and data-rich experiences.
• Contribute to a culture of design excellence and innovation, raising the bar for craft, systems thinking, and the role of UX in an AI-centered product development lifecycle.

What You Bring

Required

• 10+ years designing complex, data-rich enterprise applications, with a track record of simplifying challenging workflows into intuitive, high-impact experiences.
• Experience designing adaptive AI-infused experiences that combine intelligent guidance, automation, conversational workflows, and decision-support capabilities while preserving usability, explainability, user agency, and operational trust. Strong demonstrated curiosity, strategic thinking, and learning agility are valued where direct experience may be limited.
• Experience leading UX for meaningful product areas or initiatives, influencing direction across product, engineering, and design.
• Portfolio demonstrating end-to-end product thinking — from problem framing and user insight through to shipped outcomes.
• Strong systems thinking, with the ability to understand and design within complex technical domains (e.g., integrations, data platforms, supply chain systems).
• Ability to navigate ambiguity and define clear experience direction, translating loosely defined problems into actionable design strategies.
• Experience integrating user research and product data into decisions, combining qualitative and quantitative inputs to drive outcomes.
• Deep collaboration with engineering teams, influencing trade-offs and ensuring high-quality implementation in iterative environments.
• Strong communication and influencing skills, with the ability to articulate rationale and align cross functional stakeholders.
• High bar for craft and detail, delivering polished, cohesive experiences that balance usefulness, usability, and visual quality.

Behavior Competencies

Initiative & Innovation- Ability to be proactive and develop new ideas

Level 3: Creativity- Analyzes anomalies and develops appropriate solutions. Creates new ideas and concepts considering a broad range of internal and external parameters.

Leadership & Management- Ability to work within or lead a team

Level 2: Team Leadership- Is the driving force in a team, spreading enthusiasm. Can lead a small team for a limited period and specific responsibility.

Planning & Organization- Ability to manage tasks and activities

Level 2: Scheduling- Independently schedules and resources complex work. Prioritizes in coherence with team and project objectives, flagging risks proactively.

Customer Focus- Ability to manage relationships with customers

Level 3: Customer Care- Ensures customers' real and perceived needs are considered in the delivery of products and services.

Interpersonal Communication- Ability to communicate effectively with people

Level 3: Assertive Influence- Confidently influences others through assertiveness while taking their points of view into account. Considers cultural references through interpersonal communication.

Achievement Focus- Ability to achieve objectives

Level 3: Decision Making- Makes decisions at the appropriate time, taking into account priorities, constraints, and available information.

Solution Finding- Ability to analyze situations and find accurate solutions

Level 3: Conceptual Thinking- Acquires understanding of the underlying issues in complex situations by relating them to simpler concepts, models, or previous experiences.

People Focus- Ability to account for the human factor

Level 2: Efficiency of Staff- Actively models stress management and positive team dynamics. Surfaces and de-escalates tensions early.

AI Fluency

AI fundamentally changes how they engineer: defaults to AI-first approaches where appropriate and has built workflows, tooling, or practices that improve output beyond just themselves. Demonstrates strong judgment about tradeoffs and failure modes.

Uses AI tools to accelerate research synthesis, ideation, wireframing, content generation, prototyping, and documentation while maintaining ownership of quality and outcomes. Understands how to design AI-assisted workflows, recommendations, automation, conversational interfaces, and decision-support experiences. Can define scalable UX patterns for AI-native enterprise experiences balancing intelligence, trust, explainability, and user control.

WHY JOIN US

WHY GROW WITH US

Total Rewards

Benefits

• Group Medical Insurance & Group Personal Accident Insurance coverage
• PF & Retiral benefits
• Flexible PTO and company holidays
• Wellness Benefit of 15000 per year
• Cleo Cares - CSR initiatives