Technical Program Manager

As a Technical Program Manager, you will work directly with the Semiconductor and Datacentre Operations Manager to develop and implement the strategic direction that supports growth within the Datacentre sector across the EMEA and AMERS regions.

The role is responsible for driving technical excellence, training development, commissioning support, and operational effectiveness across key client accounts. You will champion the development of comprehensive training programmes, Engineering Work Instructions (EWIs), and Best Known Methods (BKMs) to ensure personnel at all levels have access to high-quality technical guidance and operational procedures.

You will serve as the primary technical advisor to Project Managers, Leads, and Technicians, providing expertise across mechanical and electrical systems, infrastructure, and control systems. In addition, you will support field commissioning activities, technical audits, tendering processes, and the development of innovative solutions that enhance service delivery, safety, and operational performance.

Safety is a core responsibility of this role, and all activities must be conducted in accordance with LotusWorks safety standards and client requirements.

Responsibilities

Operational & Technical Support

• Provide subject matter expertise across Datacentre operations, delivering technical consultation and mentorship to support operational excellence.
• Ensure technical solutions are aligned with contractual requirements and effectively communicated to all stakeholders.
• Act as the principal electrical technical liaison for clients within the Datacentre sector.
• Support the development of monthly operational reports and participate in governance meetings as required.
• Collaborate with the Operations Manager to optimise site management and contract delivery across Datacentre and Semiconductor accounts.
• Support supplier evaluation and selection activities where required.
• Understand business processes and the financial impact of technical decisions.
• Develop performance dashboards that communicate KPIs relating to contract delivery, compliance, training, and technical documentation.
• Drive continuous improvement initiatives that support sustainable and effective service delivery.
• Demonstrate strong decision-making capabilities and adaptability in achieving operational objectives.
• Ensure all safety and business-critical incidents are managed through the appropriate escalation procedures.
• Promote transparent communication between clients, LotusWorks, and key stakeholders.

Training Development & Delivery

• Develop comprehensive training materials including Engineering Work Instructions (EWIs) and Best Known Methods (BKMs).
• Create clear, accessible, and engaging learning content that supports consistent service delivery and business growth.
• Produce instructional videos, demonstrations, and multimedia resources to support knowledge transfer.
• Design interactive e-learning modules incorporating assessments, simulations, and practical exercises.
• Deliver blended learning programmes combining online and face-to-face training.
• Develop and maintain technician onboarding programmes incorporating theoretical and practical learning.
• Work closely with the Learning & Development team to implement competency and certification programmes.
• Identify technical training requirements to support employee development and new talent onboarding.

Commissioning Support (L0-L6)

• Conduct 30%, 60%, 90%, and IFC electrical design reviews, documenting findings and producing reports for clients and design teams.
• Support the safe execution of:
• L2 Installation Verification Checks (IVC)
• L3 Pre-Functional Checks (PFC)
• L4 Functional Performance Tests (FPT)
• L5 Integrated Systems Tests (IST)
• Provide technical support for troubleshooting and fault-finding activities.
• Ensure issues are documented and tracked through the Automated Commissioning Management System (ACMS) – Compass.
• Review project asset lists and develop Equipment Asset Test Skip Matrices to support commissioning test plans.
• Develop equipment-specific method statements, Systems of Operation (SOO), and Descriptions of Operation (DOO).
• Support the development and review of test scripts for electrical infrastructure and equipment.
• Review engineering documentation relating to equipment upgrades, modifications, and specification changes.
• Manage technical amendments including discrimination studies, Lock Out Tag Out (LOTO) plans, and commissioning documentation updates.
• Support Electrical Leads in operating equipment through EPMS and CX Manager platforms.
• Act as the primary escalation point for technical issues arising during L0-L6 commissioning activities.

Auditing & Compliance

• Schedule and manage periodic reviews of training documentation to ensure accuracy and relevance.
• Establish feedback mechanisms allowing technicians to identify improvement opportunities within training programmes.
• Collaborate with Project Managers to develop auditing processes that verify contractual compliance for all L0-L6 commissioning activities.

Tendering & Business Development

• Review Request for Quotation (RFQ) packages including scopes of work, technical drawings, specifications, and procedures.
• Develop technical proposals outlining methodologies and solutions tailored to client requirements.
• Prepare detailed pricing workbooks covering labour, materials, equipment, and project resources.
• Conduct technical assessments to identify project risks, opportunities, and optimisation strategies.
• Ensure proposals comply with relevant standards, regulations, and client expectations.
• Collaborate with engineering, procurement, and finance teams during tender preparation.
• Support client engagement activities by answering technical queries and providing proposal clarifications.
• Deliver technical presentations that communicate the value and strengths of proposed solutions.
• Maintain accurate tender documentation and records.
• Participate in negotiations and post-submission client engagements as required.

Safety Leadership

• Support the development and review of Risk Assessment Method Statements (RAMS) for commissioning activities.
• Review Lock Out, Tag Out, Try Out (LOTOTO) plans for all testing phases and ensure compliance.
• Review switching plans prepared by Project Managers and Electrical Leads to ensure safe isolation procedures are followed.
• Promote and uphold LotusWorks' safety culture across all projects and activities.
• Ensure all work is performed in accordance with legislative, company, and client safety requirements.

Skills Required

• Strong technical expertise in electrical systems, power distribution, control systems, and datacentre infrastructure.
• Proven knowledge of commissioning processes from design review through integrated system testing.
• Experience developing technical training programmes and competency frameworks.
• Strong understanding of Engineering Work Instructions (EWIs) and Best Known Methods (BKMs).
• Experience reviewing technical drawings, specifications, and engineering documentation.
• Strong troubleshooting and root cause analysis skills.
• Excellent stakeholder management and communication abilities.
• Ability to influence and mentor technical teams.
• Experience supporting tendering, proposal development, and pricing activities.
• Strong reporting, documentation, and presentation skills.
• Proficiency in Microsoft Office applications and reporting/dashboard tools.
• Understanding of health, safety, and risk management principles.

Education / Licenses / Certifications

Essential

• Degree or equivalent qualification in Electrical Engineering,
• Demonstrated experience within Datacentre, Commissioning, Critical Infrastructure, or Semiconductor environments.
• Strong understanding of commissioning methodologies and electrical systems.

Desirable

• Professional Engineering accreditation or membership.
• Health and Safety qualifications.
• Commissioning-related certifications.
• Project Management qualifications (PMP, PRINCE2 or equivalent).