Forward Deployed Engineer

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Act as the technical lead on customer implementations, combining hands-on engineering with direct client work. The role covers scoping early trials, tailoring the software to each client's environment and relaying field insights to product and engineering colleagues.

What you'll do

- Scope trial projects with new clients and convert their operational goals into technical deployment plans.

- Ingest and prepare large volumes of messy, varied data for each client.

- Tailor the product to each client's environment and write scripts or integrations where it does not fit out of the box.

- Work alongside end users during their daily tasks and turn workflow gaps into product improvements.

- Serve as the main point of contact for clients across the trial, contract signing, first renewal and account growth.

- Share field learnings with product and engineering to inform the roadmap.

- Collaborate closely with technical customer success and engineering colleagues.

- Contribute to internal playbooks and hiring conversations.

Requirements

What we're looking for

- 4 to 8 years of relevant experience.

- Strong engineering skills, including Python and/or TypeScript, APIs and data pipelines.

- Ability to ship small tools independently without an engineering handoff.

- Comfort working in person with non-technical clients, not only over video calls.

- Bias to action, comfort with ambiguity and an owner mindset.

- Alignment with a public safety mission and government work.

- Willingness to complete federal background checks and security clearance, with company support.

- Based in New York City or the San Francisco Bay Area.

Bonus points

- Prior forward deployed, solutions engineering or implementation experience with clients who are not tech-native.

- Exposure to law enforcement, intelligence, defense or e-discovery and forensics.

- Familiarity with common digital evidence data formats.

- Design sensibility and the ability to explain UX problems clearly.

- Experience at a startup in the defense or public safety space.

Benefits

Compensation and benefits

- Base salary: USD 140,000 to 220,000 per year

- Equity

- Medical and dental coverage

- Retirement plan

Location and work model

- New York City, NY, United States or San Francisco, CA, United States

- On-site

- Full-time