IT & People Operations Manager

Location: Washington, DC (on-site, DC Hub)
Salary range: $70,000 to $75,000
Status: Full-time, year-round

At BBYO, we’re motivated by our mission, inspiring us to reimagine work to make it fun, flexible, and fulfilling. We are looking for a passionate IT & People Operations Manager to join our team and make a difference. As an IT & People Operations Manager, you’ll play a pivotal role in keeping our staff connected and secure, managing the technology and vendors our teams rely on every day, and running our DC Hub so the people behind BBYO’s programs can focus on creating meaningful experiences for Jewish teens.

Alongside your teammates, you’ll connect in a dynamic environment and create a positive impact on teens, our community, and the world.

BBYO runs on a small internal IT team and an outside managed service provider. This role is the person in the middle: the one who decides what gets handled internally, what goes to the vendor, and whether the vendor actually did it. Day to day, that means owning staff access across our systems, keeping the device fleet and license inventory current, running onboarding and offboarding for a distributed staff, and being the internal point of contact when something breaks.

It also means running the DC Hub office, because we’re a small shop and the person who knows the building is the person who knows the badge system.

This is a good fit for someone with real IT operations experience who wants ownership rather than a ticket queue, and who doesn’t mind that 40% of the job is logistics and administration. It’s a bad fit for someone who wants to be purely technical.

Roughly: 60% IT operations, 25% office and facilities, 15% people operations support.

SHAPING THE FUTURE FOR TEENS AND YOURSELF
As an IT & People Operations Manager, a typical day will include:

IT Support and Vendor Management

• Serving as the internal point of contact for staff technology support across Windows and macOS, Microsoft 365, Teams, Zoom, SharePoint, Salesforce, and Airtable.
• Owning the Freshdesk ticketing queue: intake, triage, routing, and deciding what our managed service provider handles and what gets resolved internally.
• Managing the day-to-day relationship with our managed service provider, including scope, response times, and escalation paths, and reviewing monthly ticket metrics to spot patterns that point to a systemic fix.

Access, Onboarding, and Offboarding

• Owning the end-to-end onboarding and offboarding process: account provisioning, license assignment, MFA enrollment, device readiness, access removal, and device recovery.
• Administering Salesforce staff accounts and incident report access within least-privilege permissions.
• Maintaining distribution lists, shared mailboxes, Teams membership, and reporting hierarchy as the organization changes, with quarterly audits in partnership with the Talent team and department leads.
• Partnering with Talent on onboarding timelines and device returns, and delivering the new hire technology training session.

Devices and Assets

• Owning the device inventory, including assignments, warranty, and replacement status, with quarterly audits to catch inactive devices that still cost money.
• Running the four-year replacement cycle, from flagging upcoming replacements to getting the old device back.
• Coordinating hardware purchasing and budget forecasting, overseeing vendor-run setup and repairs, and managing hotspots and loaners.

Security and Compliance

• Supporting staff with MFA, password resets, and account recovery, and working with our managed service provider on compromised accounts and security alerts, including recommending a course of action to leadership and communicating with staff.
• Running phishing simulations, assigning follow-up training, and partnering with Talent on annual IT and security compliance training.
• Making sure devices meet encryption and security requirements and that backup coverage is current.
• Reviewing and maintaining IT policies, including the annual IT Handbook cycle, and keeping them aligned with the Employee Handbook.

Licenses, Contracts, and IT Spend

• Maintaining the software license and contract inventory, owning the renewal calendar, and flagging seats we pay for but don’t use.
• Serving as the account contact for technology vendors, handling renewals, service issues, and account changes, and bringing contract and pricing decisions to IT leadership.
• Reconciling IT invoices, allocating costs to the right departments, and managing IT purchasing cards.

DC Hub Office Operations

• Running day-to-day operations of the Hub, including supplies, kitchen, mail and shipping, and storage and labeling systems, including materials moving to and from summer programs and International Convention.
• Serving as the point of contact for building management and office vendors, including maintenance, janitorial, and security.
• Managing building access and badges, the room booking system, and conference room reservations.
• Maintaining and troubleshooting conference room A/V, printers, and workstation setup.
• Supporting meetings and staff events at the Hub, including room setup, technology, and day-of coordination.

People Operations Support

• Building and maintaining HR forms and workflows, including Jotform administration, and keeping employee data and Airtable records accurate and current.
• Administering professional development requests, approvals, and tracking.
• Supporting compliance tracking, including Youth Mental Health First Aid, partner requirements, and required training completion.
• Running recognition, engagement, and wellness programs, including employee milestones and the staff wellness platform.

WHAT WE’RE LOOKING FOR
Required:

• 4 or more years in IT support or IT operations, including time owning systems rather than only responding to requests.
• Hands-on administration of Microsoft 365, including Entra and Exchange, across Windows and macOS.
• Experience managing a helpdesk or ticketing system as the owner, not just a user.
• Experience working with an outside IT vendor or managed service provider, including holding them to scope.
• Working knowledge of security practices: MFA, phishing, account compromise, and device compliance.
• Comfort with contracts, renewals, invoices, and budget tracking.
• Discretion with confidential personnel information and sensitive youth safety records, and sound judgment with privileged administrative access.
• Strong organization and follow-through. A lot of this job is noticing that something is due before it’s late.
• Clear communication with non-technical staff and a service mindset.

Helpful:

• Scripting or automation experience, particularly PowerShell.
• Salesforce or Airtable administration.
• Nonprofit experience, or experience supporting a distributed and seasonal staff.

REQUIREMENTS

• Attend BBYO major events (2–3 times per year), including Staff Conference and International Convention.
• Ability to travel as needed (estimated 5–10%).
• Based in the Washington, DC area and able to work on-site at the DC Hub.
• Ability to lift up to 25 pounds.
• Unrestricted authorization to work in the U.S. without holding a visa or sponsorship.
• To perform this job successfully, the individual must be able to perform each essential duty/function with or without reasonable accommodation in accordance with applicable law.

BENEFITS OF OUR DYNAMIC AND SUPPORTIVE WORKPLACE
Own Your Balance

• Flexible work environment
• Unlimited paid time off (PTO)
• 18 paid secular and Jewish holidays
• PLUS two-week long office shutdowns

Invest in Your Well-being

• Medical, dental, vision, short- & long-term disability, and 2.5x salary life insurance
• Generous 403b and Roth retirement plan with vested match
• Free access to WellHub, which includes access to gyms, online workouts and wellness apps

Family First Environment

• Teen Involvement Benefit stipend
• Flexibility in bringing child(ren) on business travel
• Generous paid parental leave

Compensation: Salary Range: $70,000–$75,000 annually. This position is also eligible for a bonus incentive.
We also pay for your TSA pre-check, provide a home technology allowance and have pet insurance options!

BE A PART OF A LEGACY…

• that celebrates our rich, century-long history of enhancing the Jewish experience to build a meaningful, teen-led future
• with an inclusive culture where authenticity is celebrated, respect is given, and fun is encouraged
• built on trust and empowerment, offering flexibility in where you work and autonomy in how it gets done

Embracing our past and future, we are excited about our growth and the challenges ahead. Join us and embark on an exciting journey with BBYO. INSPIRING TODAY. BUILDING TOMORROW.

We are committed to enhancing the Jewish experience, valuing diversity, providing equal opportunity, and maintaining an environment free from discrimination or harassment. BBYO is an equal opportunity employer and is committed to the principle of equal employment opportunity by complying with all applicable laws which prohibit discrimination and harassment of any type in the workplace. Thus, BBYO strictly prohibits discrimination or harassment based on race, color, national origin, religion, age, sex, disability, genetic information, sexual orientation, protected veteran status, or any other characteristic protected by law in all terms, conditions, and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, training, wage and salary, benefits, discipline, and termination.