GNOC Engineer

Position Overview

We are seeking a GNOC Engineer to join our growing global operations team. This role is responsible for monitoring, troubleshooting, and maintaining a geographically distributed communications network infrastructure to ensure high availability and service reliability. In addition to network operations responsibilities, the GNOC Engineer will support spare parts inventory management, warehouse operations, and travel to remote sites for equipment maintenance, replacement, and troubleshooting activities.

Key Responsibilities

Monitor connectivity, performance, and operational status of distributed communications and network infrastructure.

Investigate network, RF, and system anomalies; perform troubleshooting, root cause analysis, and escalation management as required.

Maintain accurate incident records, trouble tickets, maintenance logs, and operational reports.

Provide service assurance through proactive monitoring and timely incident response.

Deliver first-line technical support to customers and internal stakeholders via phone, email, and other communication channels.

Perform preventive and corrective maintenance on communications, network, and related infrastructure systems.

Collaborate with engineering, operations, and support teams on escalations, upgrades, and service-impacting changes.

Utilize monitoring and fault management platforms to track system health, performance, and availability.

Manage spare parts inventory, including receiving, storage, stock tracking, audits, and inventory documentation.

Coordinate logistics and shipment of replacement equipment to support maintenance and repair activities.

Travel to operational sites throughout North America to perform equipment replacement, troubleshooting, testing, and maintenance activities.

Participate in a 24x7 operational support environment, including shift work, weekends, and on-call support as required.

Qualifications:

Education

Bachelor’s degree in Computer Science, Telecommunications, Electronics Engineering, Information Technology, or a related technical discipline.

Relevant industry certifications are a plus (e.g., CompTIA Network+, CCNA, Satellite Communications, RF, or equivalent).

Experience

A minimum of 3 years of experience supporting satellite, wireless, telecommunications, network operations, or related communications infrastructure environments.

Experience troubleshooting complex technical systems in a mission-critical or operational support setting.

Hands-on experience working with RF, networking, and communications equipment.

Preferred Qualifications

Experience supporting Network Operations Centers (NOC), Global Network Operations Centers (GNOC), or telecommunications operations environments.

Knowledge of satellite communications infrastructure and ground-based communications systems.

Experience with inventory management, warehouse operations, or spare parts logistics.

Familiarity with fiber optic infrastructure and broadband networking technologies.

Experience performing field maintenance and supporting remote operational sites.

Understanding of preventative maintenance programs and operational readiness processes.

Experience working in a shift-based, 24x7 operational environment.

Soft Skills

Strong analytical and problem-solving abilities.

Excellent troubleshooting and root cause analysis skills.

Strong interpersonal skills and ability to work collaboratively across cross-functional teams.

Excellent written and verbal communication skills.

Ability to remain composed and effective during high-priority incidents.

Strong organizational and documentation skills.

Meticulous attention to detail and accuracy.

Self-motivated with the ability to work independently with minimal supervision.

Adaptable and flexible in a fast-paced operational environment.

Technology Stack

Network monitoring and fault management platforms

Ticketing and incident management systems

Remote access and remote desktop tools

IP networking technologies (TCP/IP, routing, switching)

Fiber optic communications systems

RF communications systems and related infrastructure

Modems, multiplexers, and broadband communications equipment

Microsoft Office Suite

Reporting and operational dashboard tools

Inventory and asset management systems

Physical Requirements

Ability to work in a standard office environment and use a computer for extended periods.

Ability to work rotating shifts, including evenings, weekends, and holidays as required.

Ability to travel domestically and internationally as needed.

Ability to operate a motor vehicle and maintain a valid driver's license.

Ability to lift and move equipment and spare parts weighing up to 50 pounds.

Ability to work in equipment rooms, communications facilities, and remote operational sites.

Ability to stand, walk, bend, and climb ladders occasionally while performing field maintenance activities.

Ability to travel on short notice in support of business-critical operational needs.