Physical Security Operations Manager

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, and London. For more information, please visit www.chaosinc.com.

Role Overview:
The Physical Security Operations Manager serves as the corporate representative for CHAOS Industries, Inc. for physical security matters. As CHAOS’s primary manager of the contract security provider, the role oversees the guard force, manages disturbances and incident response, coordinates with local law enforcement, and owns day-to-day physical security operations. The role protects personnel, facilities, classified and export-controlled information, and assets across CHAOS Enterprise locations. It reports to the Head of Global Physical Security and leads a team of Operational Security Specialists.

Responsibilities:

• Serve as the primary contract manager for the contract security provider, including oversight of the guard force contract.
• Manage provider performance against service levels and KPIs, with regular performance reviews and corrective action plans.
• Manage contract financials, including budgeting, invoice review, and cost control, and support RFPs, renewals, and vendor selection.
• Verify that guard personnel meet clearance, training, licensing, and qualification requirements, including armed-guard standards where applicable.
• Day-to-Day Operations
• Own daily physical security operations, including shift coverage, post staffing, daily reporting, and badge and access issues.
• Keep all sites appropriately staffed, including after-hours coverage, and serve as an escalation point (on call: occasional after-hours response).
• Oversee security technology, including access control, CCTV, intrusion detection, and the control room, with vendor management, maintenance, and upgrade planning.
• Manage visitor, contractor, and badge programs, including cleared and foreign visitor procedures and escort requirements.
• Incident Response and Investigations
• Respond to disturbances, investigate incidents, and notify required internal and external parties.
• Coordinate mandatory government reporting (e.g., security violations, suspicious contacts) with the FSO and Legal.
• Conduct post-incident reviews and trend analysis to drive continuous improvement.
• Support workplace violence prevention and threat management with HR and Legal.
• Law Enforcement and Emergency Services
• Build and maintain relationships with local law enforcement, emergency services, and federal partners.
• Work alongside with the FSO

Policies, Procedures, and Preparedness:

• Build and maintain relationships with local law enforcement, emergency services, and federal partners.
• Work alongside with the FSO
• Develop, maintain, and drill site security procedures, post orders, and emergency plans.
• Participate in business continuity and crisis management planning and response.
• Deliver security awareness training to employees and site leadership.
• Reporting and Cross-Functional Partnership
• Report on physical security operations, KPIs, and incident trends to leadership.
• Support internal and external audits and manage remediation to completion.
• Partner with Facilities, Legal, HR, IT/InfoSec, and site leadership.
• Manage data privacy for video and access logs, including retention and release requests.
• Team Leadership
• Lead and develop Operational Security Specialists across CHAOS Enterprise locations, including hiring, training, performance management, and succession planning, in line with HR policies.

Requirements:

• Active [Secret / Top Secret] clearance, or eligibility to obtain one.
• years of physical security or security operations experience, preferably in the defense industry.

Preferred Experience:

• CPP, PSP, or SFPC.
• Experience managing contract security providers and leading distributed teams.

Working Conditions

• Travel: CHAOS Enterprise locations when needed
• Occasional after-hours response.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 500+ employees and counting across 5 global offices

Salary Range: $132,000 - 223,000

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

#LI-onsite