IT Technical Support I

The Greenridge Group is a prime contractor and consulting firm specializing in Project and Construction Management for major public-sector agencies.

We are seeking an IT Technical Support I professional to support an airport development program in Los Angeles.

If you enjoy solving technical problems, helping people, and keeping IT systems running smoothly, this could be a great opportunity for you! In this role, you'll provide hands-on technical support to staff, troubleshoot hardware and software issues, and help ensure daily IT operations run efficiently. You'll work with a collaborative team while supporting an active airport environment.

Key Responsibilities:

• Provide day-to-day IT help desk support and respond to technical support requests.
• Troubleshoot computer hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows 10/11 computers and applications.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Track and manage IT service requests using Freshdesk, ServiceNow, or similar ticketing systems.
• Assist with employee onboarding and offboarding, including computer setup and access requests.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and other network connectivity issues.
• Set up and relocate IT equipment at various airport locations.
• Document technical issues, communicate updates, and escalate complex problems when necessary.
• Provide basic IT training and technical assistance to employees.

Requirements

Technical Skills & Experience

• Hands-on experience providing IT help desk or desktop technical support.
• Strong troubleshooting skills with PCs, hardware components, and Windows operating systems.
• Working knowledge of Microsoft 365 applications.
• Familiarity with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connections.
• Experience with IT ticketing systems such as Freshdesk or ServiceNow.
• Ability to install, configure, and maintain computer hardware and software.

Education & Qualifications

• Bachelor's degree in Computer Science or a related field preferred, or 5+ years of equivalent professional experience.
• Relevant IT certifications are a plus.
• Strong communication and customer service skills.
• Ability to explain technical issues clearly to non-technical users.
• Organized, dependable, and comfortable working independently or as part of a team.
• Ability to lift at least 40 lbs. and travel between different airport work locations.
• Flexibility to work different shifts when needed.

Benefits

• Medical, Dental & Vision: 100% employer-paid monthly premiums for employees and 50% coverage for dependents under our company-sponsored plan*
• Life Insurance: Company-paid coverage up to $50,000
• Paid Time Off (PTO): Accrues up to 80 hours per year with increased accrual based on tenure
• Sick Leave: 10 days of paid sick leave annually - well above the average of 5-6 days offered by most firms
• Holidays: 9 paid holidays, 2 floating holidays, and a paid day off for your BIRTHDAY!!!
• 401(k): Company match up to 4% (100% of the first 3%, 50% of the next 2%)
• Education Support: Assistance with tuition, licenses, and professional certifications
• Referral Bonus: Highest employee referral program of $5,000–$10,000 depending on level of hire
• Extra Paid Leave: For jury duty, bereavement leave, and voting time for local/state/federal elections
• Client Shutdown Days: Additional paid days off when client offices are closed
• Equipment: Laptop provided as needed
• Cell Phone Stipend: $100 monthly stipend for eligible roles