Global IT Support

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As a Global IT support administrator, you are responsible for ensuring your fellow Monks can keep creating fantastic work! You would be part of a Global IT team focusing on a hybrid blend of office support & remote support Our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity.

In this role, you would be responsible for the following:

• Delivering IT support across the globe via our ticketing system, mainly focusing on issues in the LATAM region.
• Offer in-office IT support to our Buenos Aires office 5 days a week (defined by the company) or on a case-by-case basis.
• Provide first-line support to troubleshoot IT-related issues, big or small, by video call or slack chat.
• Onboarding and Offboarding of employee accounts & technology, including managing employee accounts & account lifecycles.
• Auditing & maintaining IT policies, procedures & documentation that provide technical support to the entire organization.
• Auditing & maintaining al inventory/assets management

Technical experience needed for this role:

• 3+ years of experience in IT support
• Good communication skills – both written and verbal (English)
• Excellent knowledge of general ticketing systems & proper basic IT troubleshooting steps.
• Extensive Mac and macOS knowledge (Windows knowledge is a plus)
• Hands-on experience with MDM software, Google Workspace, and general asset management, Microsoft Active directory, Powershell basic knowledge.
• Application support for creative and business software packages.
• MS365, Adobe, Azure, Slack, etc
• Knowledge of networking, client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, & enterprise Antivirus products
• Experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice, SSO solutions (OneLogin, OKTA, DUO)

Our team is looking for the following:

• Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.
• Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
• Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.
• Have the ability to manage time & effectively prioritize numerous projects at one time.

Plusses:

• Experience with automation tools such as Workato or BetterCloud
• Experience with Freshservice is a plus!
• Working experience with Linux or Windows systems
• Experience with Ethical Hacking tools, such as vulnerability scanners and network mapping tools

Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity! If this sounds like your type of environment, we would love to chat with you more!

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