Software Reliability Engineer

What you’ll do

• Design, develop and maintain tests and testing infrastructure to improve the reliability and performance of our robotic systems.
• Investigate software failures, troubleshoot complex system behaviors, and identify root causes to improve overall robot performance.
• Write and enhance C++ and script code to support testing, validation, and debugging across robotic systems.
• Analyze system metrics, logs, and production data to identify trends, uncover edge cases, and drive continuous improvements.
• Collaborate with cross-functional engineering teams to improve software quality, strengthen testing processes, and ensure our robots perform reliably in real-world environments.

What we are looking for

• Strong C++ programming skills, with experience reading, debugging, and modifying production code, including an understanding of memory management, data structures, and concurrency.
• Proficiency in Python and scripting languages to automate workflows, analyze logs and telemetry, troubleshoot issues, and develop testing tools.
• Strong debugging and problem-solving skills, with the ability to investigate complex system behaviors, identify root causes, and use data to drive technical decisions.
• Experience developing and executing tests at both the module and system level, including automated testing, failure scenarios, and regression testing.
• Solid software development fundamentals, including Linux, Git, and debugging tools, combined with strong ownership, communication skills, and the ability to work independently in a fast-paced environment.

Strong Plus

• Experience working with robotics, embedded systems, or software that interacts with physical hardware, including hardware-in-the-loop testing, simulation, or debugging timing-related issues.
• Experience with production systems, data analysis, and observability tools (e.g., Grafana, Hex, Superset), including troubleshooting intermittent failures and improving system reliability.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Pittsburgh office. As a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $158,000 - $218,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

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