IoT Support Engineer (Mid- Level) | Telematic Solutions

Teltonika’s telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

We are proud of working on made-in-Lithuania products and are looking for Mid Level IoT Solutions Engineer to contribute to the successful growth of Teltonika Telematics Chile Office.

In this role, you will:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire.
• Propose different ways to incorporate our devices for various use cases.
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients.
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed.
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields.
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time.
• Have the opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases.
• Guide colleagues and customers by preparing wiki documentation or training.

What we expect of you:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields.
• Passion for providing help to others, caring, and willing to grow and enrich your technological know-how.
• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage.)
• Analytical and creative thinking and mindset for problem-solving and troubleshooting.

Ideally, you also have:

• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered an advantage).
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered an advantage).
• Experience in customer service (this will be considered an advantage).

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.
• Interesting and ambitious projects of industrial GPS tracking devices.
• A place where curiosity is key: here, we share knowledge and learn in training courses.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Care about your emotional and physical well-being by offering flexible work schedules
• Work type: Currently we are working remotely; hybrid arrangement trial period.
• Training: onboarding on Teltonika‘s internal systems, Sales process, product related topics
• Benefits: Health Insurance
• 200.000 CLP meals/lunch voucher
• 35 USD for internet/phone
• Day off on your Birthday
• Gift payment as a birthday present ($25)
• All legal local holidays

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from gross CLP monthly, depending on your experience and expertise,

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