IT Operations

As an IT Operations professional you will:

• Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
• Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.
• Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.
• Assist Product and Sales when needed.
• Design, conduct, and document UAT and end-to-end solution quality tests.

Responsibilities

• Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
• Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
• Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
• Monitor ticket queues to ensure SLA compliance and escalate when necessary.
• Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
• Deliver remote desktop support to both client and internal users.
• Proactively identify emerging issues and act quickly to mitigate impact.
• Notify management of trending technical problems and contribute ideas for process improvements..
• Build effective cross-functional relationships to support escalation paths and end-user success.
• Uphold a positive, professional atmosphere with both customers and colleagues.

Requirements

• C1 level English or equivalent proficiency.
• Experience in software deployment and installation.
• Expertise in version control systems (e.g., Git, SVN).
• Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and meet deadlines in a fast-paced start-up environment.
• Experience in SaaS and start-up environments is strongly preferred.
• Attention to detail and organizational skills.
• Preferred experience in scripting languages such as Bash, Python or PowerShell.

Benefits

• Salary Range: $3500-$4500 USD/month
• Full time contractor role
• 1 day in office in Palermo, Buenos Aires
• Unlimited PTO + holidays
• $1500 USD Tech budget

***Only CV's submitted in English will be accepted