Associate Product Manager

About Hytech
Hytech is a leading fintech company, pioneering innovative financial technology solutions that empower clients to manage their finances with unmatched efficiency, security, and convenience. As a trailblazer in the fintech industry, we are committed to driving digital transformation and redefining the future of finance through our cutting-edge platforms and applications.

With a global team of over 2000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morrocco, Cyprus etc.

Job Responsibilities:
Monitor the performance of systems and identify areas for improvement.
Develop and implement processes to optimize efficiency and effectiveness of system operations. Manage system upgrades, maintenance, and troubleshooting to ensure minimal downtime and maximum user satisfaction.
Provide user support by addressing queries and resolving issues in a timely manner.
Develop and deliver training programs and materials to enhance user adoption and proficiency with systems.
Gather user feedback and collaborate with the development team to implement enhancements based on user needs.
Escalate issues to relevant teams where necessary according to established processes.
Complete daily operational requests and process required actions.
Work closely with product managers in delivering enhancements/ new features
Ability to manage projects, lead cross-functional teams consisting of dev/ qa and manage stakeholders' expectation

Job Requirements:
Bachelor’s degree in IT or a related field.
Experience working in the financial services or management industry.
Strong verbal and written communication skills in English and Chinese (for communication with Taiwan and China partners).
Strong analytical skills with a technical orientation.
Ability to multitask, prioritize, and manage time effectively.

Must-haves:
English & Mandarin is a must - verbal, written
Willingness to manage stakeholder expectations. cannot be afraid to speak with team members from front office
Aspire to become a product manager

Good to have
Product management knowledge
Project management exposure
BA background

What We Offer
Easy access to public transportation (LRT & KTM).
Transportation allowance.
Corporate insurance coverage, including dental, optical, and outpatient claims.
Gym and fitness claims.
Ongoing training and development opportunities.
Exposure to exciting projects that support career growth and professional development.