Sr. DevOps Engineer (Developer Productivity)

About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

About the Role:

We are looking for a Sr. DevOps Engineer (Developer Productivity) - L3 to join our team and help ensure the build time, build success ratio and other DORA metrics of CICD Flow are properly monitored and deployed, for increasing our developer’s productivity.

Key Responsibilities:

CI/CD Automation: Design, implement, and maintain robust CI/CD pipelines using Jenkins, Harness, Docker-in-Docker (DinD), and Kubernetes.

Dev Tooling: Develop internal tools and frameworks to boost developer efficiency using Jenkins Shared Libraries (Groovy), SonarQube, and artifact repositories (Jfrog, Artifact Registry).

Build Infrastructure: Optimize build performance, reduce build failure rates, and improve reliability through automation and observability.

Metrics & Insights: Monitor and improve key developer productivity KPIs such as build time, build failure rate, and DORA metrics (deployment frequency, lead time, mean time to recovery, change failure rate).

Developer Experience: Act as a bridge between platform and engineering teams to reduce friction in build, test, and deploy workflows.

Code Quality & Security: Integrate quality gates and vulnerability scanning into pipelines using SonarQube and Jfrog Xray (or equivalent).

Toolchain Ownership: Manage and upgrade developer productivity tools in Kubernetes, ensuring scalability, security, and high availability.

Required Skills & Qualifications:

Experience: 3-4 years in Developer Productivity, DevOps, or Tooling Engineering roles.

CI/CD Expertise: Hands-on experience with Jenkins pipelines (Groovy), GitHub Actions, Argo CD or equivalent systems.

Languages: Proficient in Groovy for Jenkins pipelines; familiarity with Node.js is a plus.

Containerization: Strong experience with Docker, Docker-in-Docker (DinD), and Kubernetes.

Observability: Experience tracking and reporting developer productivity metrics like build time, failure rates, and DORA metrics.

Tooling: Hands-on experience with SonarQube, Jfrog Artifactory/Artifact Registry, and integrating them into CI/CD workflows.

Scripting: Comfortable with scripting for automation (Bash, Python are preferred).

Collaboration: Strong communication skills; ability to work closely with developers, QA, and platform teams to streamline workflows.