Salesforce Developer / Administrator – Audiobook Publisher | Mexico

Our Client

A flagship digital media and unabridged audiobook publisher operating globally with dedicated recording studios and an expansive catalog. They lead the digital publishing space by partnering with professional directors and award-winning voice talent to deliver premium content to a massive audience.

Job Summary

We are seeking a hands-on Salesforce Developer and Administrator to join an agile technical team responsible for driving and supporting a broad suite of business-critical platforms. In this dynamic role, you will balance daily operational enhancements with major strategic initiatives, including a highly anticipated telephony platform migration and expanding Experience Cloud capabilities. The ideal candidate is a proactive problem solver who excels at determining when to leverage declarative configuration versus custom code, seamlessly translating fast-paced business requirements into robust, scalable technical solutions.

Responsibilities

• Develop, configure, and maintain robust functionality across Sales Cloud, Service Cloud, and Experience Cloud.
• Partner with technical leadership and the existing team to evaluate business requirements and architect the most efficient solutions utilizing either configuration or custom development.
• Build, maintain, and optimize complex automations, workflows, and custom capabilities.
• Program and support Lightning Web Components (LWC) and Apex code.
• Execute and support seamless data integrations between Salesforce and various external platforms or APIs.
• Drive the technical execution of a major telephony migration from Talkdesk to Genesys, critically evaluating and rebuilding all associated system integrations and automations.
• Lead upcoming Experience Cloud initiatives and ongoing system enhancements.
• Troubleshoot and resolve technical issues swiftly across the entire supported environment.
• Translate dynamic business requirements into well-documented, actionable technical tasks.
• Create, update, and manage all configuration and development tickets using Jira.
• Operate independently within a distributed team, effectively adapting to shifting business priorities.

Qualifications and Job Requirements

• Strong hands-on experience in both Salesforce development and administration.
• Proven expertise utilizing Sales Cloud, Service Cloud, and Experience Cloud.
• In-depth knowledge of declarative development and advanced system configuration.
• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.
• Extensive background in building, managing, and troubleshooting system automations using both standard and custom objects.
• Solid experience successfully integrating Salesforce with third-party platforms and external APIs.
• Strong technical judgment with the ability to confidently decide between custom development and out-of-the-box configuration.
• High level of comfort documenting technical decisions and managing workflows within Jira.
• Ability to execute complex projects independently with limited supervision.
• Experience with Genesys integrations is highly preferred.
• Previous experience operating Talkdesk or similar Computer Telephony Integration (CTI) platforms is a strong plus.
• Direct experience migrating, assessing, or rebuilding telephony-related automations is highly desirable.
• Familiarity with Marketing Cloud is a distinct advantage.
• Knowledge of or experience integrating tools like Zapier, HiTouch, SMS, or live chat platforms is a plus.
• Previous experience operating within a small technical team supporting multiple operational and customer-facing systems is preferred.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.